Collections Associate

Axxiom Elevator specializes in the service, modernization, and repair of elevators, escalators, and moving walkways. Committed to excellence, Axxiom Elevator aims to deliver the highest level of service to ensure customer satisfaction. The company emphasizes safety, reliability, and efficiency in vertical transportation solutions. Axxiom Elevator takes pride in enhancing service quality for its diverse range of customers.

The Collections Associate plays a critical role in reducing accounts receivable (AR) aging by proactively managing past-due invoices and securing timely customer payments. This position will take ownership of collections for the Western Division and work closely with internal teams to resolve closed accounts, outdated contacts, and delayed payments. Success in this role is measured by consistent follow‑up, relationship management, and achieving aggressive reductions in overdue balances.

• Conduct daily outreach via phone and email to customers with past‑due invoices to obtain payment commitments and resolve outstanding balances.
• Maintain accurate records of collection activities, notes, promised payments, and escalation actions.
• Proactively research and resolve closed or inactive accounts, including identifying updated customer contacts.
• Collaborate with internal departments (service, operations, billing, and accounting) to resolve invoice discrepancies or service‑related disputes.
• Utilize Field Boss and Microsoft Dynamics Business Central to review invoice statuses, post payments, and document collection efforts.
• Generate AR aging reports and track progress against collection goals.
• Follow company policies and compliance guidelines for collection communications.
• Support continuous improvement of collections processes to drive faster resolution of outstanding balances.

• Minimum 3 years of experience in collections, accounts receivable, or a related accounting function — preferably within construction, service, or repair industries.
• Working knowledge of basic accounting and invoicing principles.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word).
• Strong verbal and written communication skills.
• High attention to detail with solid time management and organization skills.
• Ability to work independently while maintaining strong collaboration with team members.
• Positive attitude and strong team‑oriented mindset.

• Located onsite in Signal Hill, CA

• Salary to be determined based on experience and education

Notice to Staffing Agencies:
We do not accept unsolicited resumes or outreach from third-party recruiters. Any attempts to contact our team regarding this role will not be acknowledged.

• Mid‑Senior level

• Full‑time

• Accounting/Auditing and Finance