Collections Associate

Be among the first 25 applicants.

• Conduct daily outreach via phone and email to customers with past‑due invoices to obtain payment commitments and resolve outstanding balances.
• Maintain accurate records of collection activities, notes, promised payments, and escalation actions.
• Proactively research and resolve closed or inactive accounts, including identifying updated customer contacts.
• Collaborate with internal departments (service, operations, billing, and accounting) to resolve invoice discrepancies or service‑related disputes.
• Utilize Field Boss and Microsoft Dynamics Business Central to review invoice statuses, post payments, and document collection efforts.
• Generate AR aging reports and track progress against collection goals.
• Follow company policies and compliance guidelines for collection communications.
• Support continuous improvement of collections processes to drive faster resolution of outstanding balances.

• Supporting backlog in 2 states
• Weekly reports to manager and 1/week meeting to update on challenges, client issues, preference
• Fully understand the different tiers of agreements for elevator maintenance – what's covered/not – pursuing payments for OT call, or daytime call.
• Customer assumes it's covered but every contract is different, so they can explain to the customer why it's not covered.

• Outbound calls
• Billing collections
• Microsoft Office
• Microsoft Business Central // Field Boss (invoice housed – from Quick Books)
• Excel: comfortable with spreadsheets, basic formulas, and formatting; generating reports
• Experience with backlog of aging
• Working knowledge of basic accounting and invoicing principles
• Strong verbal and written communication skills
• High attention to detail with solid time management and organization skills
• Ability to work independently while maintaining strong collaboration with team members
• Positive attitude and strong team‑oriented mindset

• Minimum 3 years of experience in collections, accounts receivable, or a related accounting function – preferably within construction, service, or repair industries.
• Working knowledge of basic accounting and invoicing principles.
• Proficiency with Microsoft Office applications (Outlook, Excel, Word).
• Strong verbal and written communication skills.
• High attention to detail with solid time management and organization skills.
• Ability to work independently while maintaining strong collaboration with team members.
• Positive attitude and strong team‑oriented mindset.

This is a Contract to Hire position based out of Signal Hill, CA.

The pay range for this position is $25.00 – $28.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Aston Carter provides world‑class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter for other accommodation options.

Mid‑Senior level

Contract

Accounting/Auditing and Finance

Accounting