Manager, Case Management; Licensed NP or PA

Position: Manager, Case Management (Licensed NP or PA)

Provider Manager – Food Allergy Institute, Long Beach, CA (Onsite) – Full‑Time, Monday‑Friday

Base pay range: $155,000/yr – $155,000/yr (final pay will reflect skills and experience)

About the Food Allergy Institute

Founded in 2015, the Food Allergy Institute (FAI) is a cutting‑edge research and clinical care center revolutionizing food allergy treatment among the pediatric population. Our Tolerance Induction Program™ is the first of its kind, enabling patients to eat freely without reaction. The success of FAI is built on proprietary biomarkers, data analytics, and modeling systems that provide unique patient‑specific therapy in clinic and at home.

Why

Join FAI?

FAI is home to innovative thinkers, problem solvers, and passionate leaders transforming food‑allergy care. With over 180 employees, our diverse team includes physicians, nurse practitioners, physician assistants, and PhD‑level researchers. We offer competitive salaries, comprehensive benefits, and unlimited professional growth opportunities.

Who We’re Looking For

We seek a Command Center Manager who embodies FAI’s mission through direct and indirect patient care, leveraging innovative approaches and AI technology. The role leads a team of on‑call providers, nurses, and support staff, and serves as the primary liaison between the Logistics MD and virtual/in‑clinic staff.

Responsibilities

• Oversee patient reactions and complex cases from virtual and non‑virtual FAI members, ensuring proper triage and escalation.
• Control the Command Center’s operational guidance using proprietary tools such as Pantaleon, Salesforce, Domo, and Hub Spot.
• Collect and analyze metrics, apply data analytics, and use machine learning to identify patients needing follow‑up or outside normal parameters.
• Collaborate with the Logistics MD to implement and enhance protocols ensuring patient safety.
• Communicate consistently with virtual and in‑clinic staff to provide updates, define patient plans, and demonstrate critical thinking in decision making.
• Manage pull‑up and round escalation leads, settle cases, assist with written escalation reports, and conduct escalation rounds in the AM and PM.
• Perform scheduled telehealth appointments and handle all tickets promptly.
• Collaborate with Remission, Scheduling, Billings, Philanthropy, Data, and other departments to ensure overall patient care and satisfaction.
• Lead scheduling oversight, approve time‑off requests, audit timecards, and support payroll processing.
• Assist in recruiting, hiring, training, evaluating, and coaching the Command Center team.
• Develop and maintain educational materials, SOPs, and reaction algorithms; conduct annual reviews.
• Promote a positive work culture, address staff concerns, and provide constructive feedback.
• Guarantee accurate, timely hand‑off of patient status to colleagues and resolve performance concerns with Pod MD and Lead Provider.
• Utilize data collection to identify opportunities for improvement and integrate practice changes as needed.
• Perform all other duties as assigned.

Qualifications

• Graduate of an accredited Nurse Practitioner or Physician Assistant School.
• Current California NP and RN or PA license.
• National Provider Identification Number (NPI).
• Maintenance or NP or PA Certifications.
• PALS, BLS, and ACLS Certification required.
• Extensive knowledge of SF, Athena, Pantaleon, and adaptability to new software.
• EMR experience required.
• Customer‑service and professional environment experience required.
• Proficiency in Microsoft Office and Google Suite.
• Team mentality and positive working attitude.

Employee Benefits

Competitive salary, 401(k) with employer match, medical, dental, and vision insurance, generous paid time off, company‑paid holidays, sponsored events, and focused professional development opportunities.

Working Conditions

This role operates in a professional office and clinic environment, using standard office equipment such as computers, phones, photocopiers, printers, and medical equipment.

Physical Requirements

Regular talking or hearing; frequently standing, walking, using hands to finger or feel, reaching with hands and arms, and walking between multiple office locations (stairs are present). Occasionally lifting office supplies up to 20 pounds.

Direct Reports

Escalation Leads
• Command Center LVNs

Equal Employment Opportunity

The company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration unlawful under federal, state, or local laws. The company is committed to providing reasonable accommodation for qualified applicants and employees with disabilities in accordance with the Americans with Disabilities Act.

Seniority

Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Other

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