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Senior Digital Repair Specialist
Job in
734001, Siliguri, West Bengal, India
Listed on 2026-02-14
Listing for:
Jio
Full Time
position Listed on 2026-02-14
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Requirements
Education:
Diploma(Preferably in ECE/ Telecommunication/ IT/CS)
Experience : 2-4 years
Job Description:
1. Shortlist onboard and certify Partner or Technician
2. Ensure availability and manage upgrades or terminations
3. Conduct initial training, reskilling, upskilling, and periodic, refresher programs
4. Deliver hands-on field training through OJTs
5. Track KPIs and performance metrics of partners and technicians
6. Take corrective actions based on evaluation outcomes
7. Guide and support issue resolution within TAT to ensure customer satisfaction
8. Conduct audits, inventory reconciliation and FTTx device inspections
9. Handle walk-in customer interactions, device repairs/swaps, CRM, entries, and software upgrades
10. Train and support extended service points
11. Travel to touchpoints as per requirement
12. Handle complaint management, out-calling, and coaching Jio, Associates as per need
Skill Set:
Handset repair skills,
Knowledge of spares operations,
Knowledge of CRM Systems,
Technical knowledge and field team management skills
Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades
Position Requirements
10+ Years
work experience
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