Technician, System

SUNMARY

The incumbent is primarily responsible for basic support and maintenance of desktop/laptop computers plus associated peripheral equipment. Provide Help Desk and onsite computer support to all City of Siloam Springs employees.

include the following: (Other duties may be assigned as needed)

None

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A strong knowledge of PC hardware and Windows system software plus working knowledge of Windows servers and network connectivity equipment and software. Familiarity with internet connectivity plus small business PC and printer hardware. Working knowledge of LAN/WAN technology. A+ and/or Network+ certification preferred.

Position requires initiative‑driven self‑starter, energetic, strong organizational skills, willingness to get things done correctly, and ability to prioritize workload. Detailed oriented and be able to handle a variety of tasks in an efficient manner.

3 months to 1 + years of desktop support experience, with at least High School Diploma. A+ Qualification is helpful. Thorough knowledge of Microsoft Operating Systems, Office software and 3 months to 1 + years practical experience in applying these skills in a working environment. 3 months to 1 + years' experience in Network Hardware and Software support.

Good communication skills, able to communicate in a professional and friendly manner with co‑workers and customers.

Ability to work with mathematical concepts. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Valid driver's license.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and taste or smell. The employee is occasionally required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this position include close, distant and color vision, depth perception, peripheral vision and the ability to adjust focus.

The work environment…