Customer Care Representative

Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven Customer Care Representative to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you!

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top‑notch propane services that power homes and businesses.

• Great Benefits:
  Including medical, vision, dental insurances, amongst others.
• Life Insurance:
  Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off:
  Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan:
  Employer contributions to help you save for the future.

The Customer Care Representative (CCR) is expected to handle all day‑to‑day front‑office activities. The CCR works closely with the Customer Care Supervisor (CCS) to ensure satisfactory service to the customers. This position further ensures the efficiency and effectiveness of the administrative activities executed in the front office.

• Answering calls and handling customer queries
• Adhere to assigned schedule and perform all assigned tasks
• Provide first level support for customer complaints or issues
• Research / resolve customer inquiries
• Discuss with direct supervisor the results of their daily, weekly, and monthly performance
• Accountable for satisfactory daily call answer rate and first call resolutions

• Communication – must be able to effectively communicate with teammates, managers and customers
• Interpersonal Skills – demonstrates the ability to understand relationship‑oriented aspects of social effectiveness and to operate successfully in a variety of social exchanges
• Teamwork – possesses the ability to work together toward a common vision

• Independently performs tasks of a routine nature
• Consistently delivers quality work during allotted time frames
• Demonstrates appropriate organizational skills
• Understands and ensures compliance with company policies and procedures

• Education:
  
  High school diploma or equivalent required

• Effective communication skills and ability to interact with all employees and customers
• Ability to resolve customer inquiries while maintaining a professional and calm demeanor
• Ability to remain organized and focused on attention to detail in a fast‑paced environment
• Proficient in Microsoft Office Suite or related software
• Use of Microsoft Office & generally have high level of computer skills
• English language fluent proficiency – verbal and written

• This position is full‑time, standard operating hours
• Minimal travel may be required with this position as part of support responsibilities

• Employee is regularly required to talk or hear
• Employee frequently is required to stand, walk, use hands to finger, handle or feel and reach
• Employee is occasionally required to lift office products and supplies, up to 20 pounds

Pinnacle Propane, LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer, ensuring decisions are made irrespective of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristics safeguarded by state or federal law. Pinnacle Propane, LLC complies with the laws and regulations set forth in the EEO is The Law poster.

Additionally, Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email r Pinnacle…