Experienced Field Service Technician

Experienced Field Service Technician

Wagner Equipment Co. is hiring for the Experienced Field Service Technician role.

$3,000 SIGN-ON BONUS TO QUALIFIED CANDIDATES

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&DD Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Citizens Equity First Credit Union: payroll deductions, savings, accounts, loans, VISA card, and more.
• Additional Benefits:
  Unum Supplemental life Insurance, Aflac Critical Illness & Accidental Insurance,  and discounted employee phone plans.

The Field Service Class A or Field Service Journeyman Technician works with some direct supervision in diagnosing, troubleshooting, and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay Rate
: $36.50 – $52.60 per hour (dependent on education and experience)

• Maintains truck and crane inspection logs daily
• Completes CAT service reports daily; reports must be legible, with proper grammar, sentence structure, and appropriate SIMS code
• Transmits photos, timecards, service reports, and other information via e-mail
• Maintains good customer records on assigned jobs
• Records credit card receipts for accounting purposes
• Collaborates with the Service Department, Product Support Representatives, and Sales Department to meet all customer needs
• Communicates with customers on diagnosis and status of repairs, parts, and other concerns
• Teaches and coaches other field technicians
• Promotes Wagner Equipment Co. to customers
• Accurately troubleshoots and repairs CAT equipment the first time
• Interprets electrical and hydraulic schematics for repair work
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations of equipment
• Maintains tooling in accordance with MSHA and OSHA regulations
• Makes warranty repair determinations in the field and communicates decisions to customer and dispatcher
• Maintains service vehicle in safe and good repair
• Performs other duties as assigned by manager

• High School Diploma or GED
• Relevant CAT-related courses
• At least 3+ years’ experience servicing heavy equipment (all technician skill levels considered)
• 1+ years administrative/clerical experience
• 3+ years customer service experience
• 3+ years sales experience

• DOT Health Card
• Class D Driver’s License
• MSHA License

• Standing, walking, talking, sitting, use of hands & hearing
• Ascending or descending ladders, stairs, etc.
• Heavy work including lifting/moving objects up to 100 pounds or more
• Data entry, telephone, reading/writing, reasoning, organizational, communication, and math skills
• Safety & Product Knowledge
• Basic knowledge of Microsoft Word and Outlook
• Intermediate Knowledge of DBS
• Intermediate Knowledge of ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well‑rounded knowledge of CAT equipment

• Noise:
  Loud
• Indoors and Outdoors

• 75% – 100%

Job Offers are contingent upon all required pre‑employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job‑related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Mid‑Senior Level

Full‑time

Engineering and Information Technology

Construction

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