Membership & Operations Coordinator

Base pay range

$45,500.00/yr - $60,000.00/yr

This is a great opportunity to join a mission-driven, member-focused organization in a highly visible, front-line support role. You’ll work closely with a small, collaborative team and play a key role in supporting members, improving internal processes, and keeping daily operations running smoothly. This role offers variety, flexibility, and the chance to make a real impact while developing strong administrative, customer service, and operational skills in a professional association or nonprofit environment.

• Serve as a primary point of contact for members, responding to phone and email inquiries in a timely and professional manner
• Support day-to-day membership activities, including member communications, retention efforts, and database updates
• Assist with general operations and administrative needs such as scheduling, meeting coordination, event support, and special projects
• Maintain and update records within the membership database, ensuring accuracy and data integrity
• Track, document, and report basic organizational metrics as assigned
• Help document internal processes and assist with training team members when needed
• Distribute incoming mail and packages and provide general office support
• Collaborate with internal teams and escalate more complex inquiries when appropriate
• Support a flexible, “pitch-in where needed” environment typical of a small team

• 2–3+ years of experience in a professional office environment (association or nonprofit experience a plus)
• Strong customer service and communication skills, both written and verbal
• Highly organized, detail-oriented, and comfortable juggling multiple priorities
• Self-motivated and able to work independently with minimal oversight
• Proactive problem solver with a positive, collaborative mindset
• Comfortable learning and working in databases or CRM/AMS systems (membership systems a plus)
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Adaptable, flexible, and willing to support a variety of operational needs

Entry level

Full-time

Administrative and Customer Service

Staffing and Recruiting

• Medical insurance
• Vision insurance
• 401(k)