Correspondence Analyst

Correspondence Analyst

Silver Spring MD

Pay From: $100,000 Per Year

• Correspondence Analyst
• Least 5 years of records management experience
• NARA (national archives and records administration) experience required, ARMA preferred
• Excellent written and verbal communication skills
• Experience supporting federal agencies or regulated industries
• Strong interpersonal skills
• Ability to work independently and as part of a team
• Bachelor's degree required

Correspondence Analyst will support the FDA by managing and tracking incoming and outgoing correspondence to ensure timely and accurate responses.

Responsibilities include drafting and coordinating official communications, maintaining records in the Task Management Tool (TMT), monitoring deadlines, and conducting research to support leadership decisions.

The analyst works with FDA offices to provide unified messaging, develop standard operating procedures (SOPs), and ensure all correspondence aligns with FDA policies and priorities.

Strong communication, organizational skills, and attention to detail are essential for success in this role.

Manage the complete correspondence lifecycle, from initial receipt through final response closure. The contractor personnel shall perform the following tasks, measured against standards for timeliness, accuracy, completeness, and compliance with FDA policies:

• Ensure assignments are correct, controlled, timely, and reflect agency policies.
• Decide courses of action on correspondence from consumers, stakeholders, industry, etc., using research, analytical techniques, and judgment.
• Develop materials covering complex subjects and advise on processes for consistent correspondence policies.
• Review documents, summarize topics/issues, identify sensitivity levels, and assign functional responsibility.
• Determine signature levels and communicate expectations to ensure timely completion.
• Manage workload via the "tickler" system for tracking deadlines.
• Identify and elevate deadlines to the Supervisor.
• Prepare clear, concise, comprehensive written materials.
• Handle confidential or sensitive assignments.
• Summarize incoming correspondence for management.
• Enter and close assignments in tracking systems.
• Resolve most conflicts in correspondence management.
• Coordinate data acquisition for correspondence preparation.
• Suggest methods and template language for critical issues.

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.

Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act.