Portfolio Delivery Leader - Public Sector​/PubSec

Portfolio Delivery Leader (PDL) is a senior individual contributor within Salesforce Professional Services’ Delivery Account Management (DAM) function, supporting the nonprofit and nongovernmental organization (NGO) market within the Public Sector operating unit.

The PDL is accountable for delivery health, financial performance, and executive customer relationships across a defined portfolio of paid engagements and approved investment commitments. They ensure that what Salesforce commits to can be staffed, delivered, and measured against clear customer outcomes at the agreed margin.

Working across sales, solutioning, delivery, and resource management, the PDL validates deals before contract execution, identifies risks early, drives recovery when delivery is at risk, and connects successful delivery to long-term account growth. They bring an understanding of mission-driven organizations, where funding constraints, stakeholder expectations, and program impact shape delivery decisions.

The PDL leads through influence, setting portfolio priorities and holding cross-functional owners accountable for decisions and corrective actions. Engagement teams own day-to-day project execution; the PDL owns portfolio oversight and intervention.

The role allocates approximately 50% of time to direct customer engagement and 50% to portfolio governance, financial oversight, and resource strategy. A 25% utilization target sits within this overall allocation.

Own portfolio health. Maintain an accurate, forward-looking view of every engagement. Identify emerging risks, challenge unsupported status assessments, and drive corrective actions with clear owners, deadlines, and measurable results.

• Ensure deals are ready for delivery. Own Level 3 delivery sign-off within established approval governance. Validate customer outcomes, scope, success criteria, estimates, dependencies, staffing mix, and margin assumptions. Resolve material gaps or obtain documented risk acceptance before approval.
• Protect revenue and margin. Review revenue forecasts, contingency usage, fixed-fee burn rates, milestone progress, and delivered versus bid margin weekly. Drive scope control and corrective action before financial exposure grows.
• Lead Services Delivery Strategy reviews. Own portfolio assessments and recommendations in SDS reviews. Clearly explain red and yellow engagements, customer and financial exposure, recovery progress, and decisions needed from leadership.
• Build executive customer confidence. Develop trusted relationships with executive sponsors and technology, finance, and program leaders. Align delivery to mission and business outcomes, communicate risks directly, and guide difficult decisions.
• Lead escalations through resolution. Serve as the primary portfolio-level escalation point. Mobilize cross-functional leaders, establish recovery plans, and hold action owners accountable. Govern High Watch engagements with defined decision paths and exit criteria.
• Drive resource strategy. Partner with Delivery Engagement Leads and resource management to secure the agreed staffing mix, address fulfillment gaps, and prioritize competing demand. Escalate capacity constraints that threaten customer commitments or portfolio performance.
• Support account growth. Identify unmet needs, expansion opportunities, and renewal risks through delivery insights and customer relationships. Partner with Account Partners to develop qualified opportunities grounded in customer value and delivery feasibility.

• Currently at Director level or above.
• Demonstrated accountability for delivery health, revenue, margin, and customer outcomes across a complex portfolio of engagements.
• Strong financial…