Bilingual Member Experience Specialist

About the Opportunity

We are seeking a highly motivated individual for the Bilingual Member Experience Specialist role at Educational Systems FCU
. This frontline ambassador ensures member satisfaction, delivers outstanding service through the Contact Center or branches, and creates a welcoming environment for all members.

• Provide stellar member service, resolve issues efficiently, and create a welcoming and supportive environment.
• Deliver outstanding service to our members, whether through the Contact Center or at branches.
• Ensure that every interaction with members and fellow ambassadors is positive, efficient, and tailored to their individual needs.

• High school diploma required.
• Must read and speak Spanish fluently.
• 1-3 years of experience in customer service, hospitality, or a member-focused role.
• Exceptional communication skills, both written and verbal, with the ability to engage effectively with diverse individuals.
• Strong problem-solving skills and the ability to think quickly under pressure.
• A deep commitment to providing outstanding member service and improving member experiences.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work flexibly, including weekends or evenings as required.
• Empathetic and patient, with a positive and proactive approach to dealing with challenges.

Salary: $20.44 - $25.55 per hour