YMCA Silver Membership Service Representative

YMCA Silver Spring Membership Service Representative

9800 Hastings Dr, Silver Spring, MD 20901, USA

The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility.

Position:
Membership Service Representative
Salary: $15.50/hr

The Membership Service Representative (MSR) position reports to the Membership Director. The MSR is the key resource point for information regarding branch programs, activities, merchandise and other general communication needs.

Responsibilities include:

• Guest tours
• New membership sales
• Member renewals and cancellations
• Providing information by phone and in-person
• Facility access control
• Guest pass policy enforcement
• Program registration
• Easy to Enroll process
• Basic computer entry
• Develop engaging relationships with members to move their experience from casual to committed with the YMCA mission
• Provide outstanding customer service to all members, guests, staff and the community at-large

Qualifications and Skills:

• High school diploma or GED
• Initiative, enthusiasm, common sense/good judgment
• Strong customer service skills and ability to remain calm in stressful situations
• Detail-oriented, multi-tasker with strong organizational skills maintaining a clean front desk workspace
• Strong communication and relationship-building skills
• PC and database management skills with ability to perform repetitive data entry and learn new software quickly

• Progressive employee benefits, including employer-funded retirement plan (vesting after two years of service or 1000 hours compensated time)
• 403(b) savings plan
• High quality and affordable healthcare
• Free YMCA membership for employee, spouse and dependents
• Paid time off/sick leave
• Numerous professional development opportunities