Call Center Representative

Overview

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who enjoys helping others and has strong communication skills.

• Answer incoming calls from customers and provide assistance with inquiries, concerns, or issues
• Maintain a high level of professionalism and empathy while interacting with customers
• Have at least 2 years’ professional experience in Customer Service/ Call Center environment
• Must be able to handle all outbound and inbound calls for the Call Center
• Must be fluent in English, read, write and converse in English
• Must have both oral and written communication skills
• Must have experience answering the phone proficiently and professionally
• Must be able to respond to client’s inquiries
• Must be able to follow up on customer calls
• Must be able to identify and escalate priority issues
• Must have Microsoft and Adobe experience
• Must be able to pass a background check/government clearance
• Must have maximum experience in a high-volume call center environment
• Must have a high school diploma or higher
• Must have minimal experience in skip trace
• Perform data entry tasks to update customer information in the system
• Analyze customer situations to determine the best course of action and provide appropriate solutions
• Follow phone etiquette guidelines to ensure positive customer interactions

• Previous experience in a call center or customer service role is preferred
• Familiarity with medical terminology and medical office procedures is a plus
• Strong data entry skills with attention to detail
• Excellent verbal and written communication skills
• Ability to analyze customer situations and provide effective solutions

High school diploma or higher required.

This is a full-time in-person position, Monday through Friday, from 8:30 AM – 5:00 PM EST, except for Federal holidays.

Join our team as a Call Center Representative and make a difference in the lives of our customers. Apply today!