Member Services Representative

Member Service Representative – Retail Banking – SECU

The Member Services Representative (MSR) is the “face” and “personal connection” to our members in our Financial Centers. With a focus on making things easy, enjoyable, and effective, the MSR brings a dynamic personality to ensure the delivery of exceptional member service through high levels of engaging communication, accuracy, and efficiency while educating members on SECU products and services and making appropriate referrals.

The MSR is the primary lobby leader/concierge in the Financial Center, actively coordinating lobby traffic to manage the appointment schedule and set realistic wait‑time expectations for walk‑up members. MSRs also assist members through the curbside channel, using this as an opportunity to promote SECU’s alternative channels of delivery and model self‑service behaviors. They also ensure effective referral‑based conversations occur that benefit the member and the overall performance of the Financial Center.

An MSR possesses knowledge of and understanding of SECU (e.g., critical measures, strategy), the home financial center/surrounding market footprint, the financial services industry, and an awareness of SECU Brand and its impact on our envisioned future. This individual must also have a thorough knowledge of SECU’s products and services and the ability to take accountability for his/her behaviors and results while being a highly effective advisor to the member and a team player within the financial center.

• College Degree Preferred
• Experience with proven performance in relationship building, goal attainment in the retail banking sector preferred
• Communication, organization, teamwork, punctuality, critical thinking, social skills, creativity, interpersonal communication, adaptability, friendly personality

Hourly Rate:
Min. $18.56 – Max. $27.88

• Quarterly incentives based on productivity goals
• Annual corporate‑wide incentives

• Medical, vision, dental benefits
• 401k plan with company matching
• Generous sick, vacation, and personal leave
• And more…2025 SECU Benefit Guide

To learn more about what it is like to work at SECU please visit our career portal - secumd.org/careers

SECU is an Equal Opportunity Employer