Financial Counselor-Bilingual

Financial Counselor

Employment Type: Full Time

Shift: Day

• Competitive salary
• Benefits – Medical, Dental & Vision, PTO, Free Parking, Metro Access, Tuition Reimbursement, 403(b)
• Quality of Life: Flexible work schedules
• Advancement: Career growth opportunities
• Location: Holy Cross Health has two hospitals and four healthcare centers all a short driving distance from Washington DC and Baltimore, MD

Serve as a patient advocate on billing issues by assisting patients in finding the best way to finance their healthcare. Steward the hospitals limited community benefit resources by implementing the financial assistance policy with fairness and accuracy.

• Provide HCH financial assistance application with a clear explanation of how to complete it. Receive applications and check for completeness. Request additional documents from patients when necessary. Follow up with patients regarding what’s pending.
• Resolve patient’s billing concerns via telephone, correspondence, or in-person.
• Investigate problems and complaints, and initiate resolution in a professional and efficient manner.
• Process credit card payments for various hospital departments and record transactions as indicated by accounting department procedures.
• Able to interpret clinical data to determine eligibility for various programs.
• Possess excellent auditing and analytical skills for reconciliation of accounts.
• Able to interpret, read, and work from computer reports and spreadsheets.

• High school graduate possessing three (3) years experience in accounting and medical claims management, preferably in a hospital or physician’s office setting.
• Must be bilingual in English and Spanish.
• Knowledge of basic medical terminology.
• Thorough understanding of Medicaid, Medicare, and other programs that can assist the uninsured in paying for their healthcare services. Interact with the uninsured and act as a liaison for the hospital.
• Proficiency with Windows, Word, & Excel.
• Excellent verbal and written skills with the ability to articulate information in a clear and concise manner.

Pay Range: $18.78 - $26.29

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Holy Cross Health is a Catholic, not‑for‑profit health system that serves more than 240,000 individuals each year from Maryland's two largest counties — Montgomery and Prince George's counties. Holy Cross Health earns numerous national awards, clinical designations and accreditations across a wide range of specialties for providing innovative, high‑quality health care services. We were named one of America’s 100 best hospitals.

Holy Cross Health is an Equal Employment Opportunity (EEO) employer. Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.