Community Health Worker; PG County, MD

At IMPaCT Care, we get out of bed every day to remake the American health workforce. We find, train, and enable Community Health Workers — caring people who keep their communities healthy. We've built the largest, most scientifically-proven Community Health Worker platform in the country, now active across 22 states and trusted by over 70 organizations, including Kaiser Permanente.

We are currently hiring Community Health Workers to serve PG County in partnership with Kaiser Permanente. If hired, you will work directly for IMPaCT Care.

As a Community Health Worker, you’ll be a vital link between high-risk patients and the care and services they need. You’ll do this through trust, cultural understanding, and hands‑on problem‑solving — working in the community, not behind a desk.

You are someone your community already knows and trusts — a neighbor, a peer, an advocate who has walked the path your clients are on. That lived experience is the foundation of this work. It's what opens doors that credentials alone cannot.

But trust gets you in the door — skills are what make the difference once you're there. You also bring real working knowledge of community health, social services, or peer support. You know how to navigate systems, coordinate care, and follow through in ways that actually move the needle for clients.

The combination of both is what makes an exceptional CHW.

• Build trust through consistent presence and culturally aligned, empathetic communication
• Identify and address barriers to care: food insecurity, transportation, housing, and more
• Connect patients to care teams and community resources; follow up to ensure needs are met
• Document interactions, insights, and emerging patient needs using digital tools
• Use feedback and performance data as tools for growth, actively refining your approach based on what the metrics show about client outcomes
• Document all client interactions, needs, assessments, and outcomes in EPIC EMR System
• Complete SDOH (Social Determinants of Health )screenings and update care plans in a timely manner
  
  Participate in integrated care huddles and collaborate with clinical teams

• High school diploma or equivalent
• 1–3 years in community-based outreach, health education, or related work
• Valid driver’s license, must own a vehicle, have car insurance
• Ability to pass background check and pre-employment screening
• Schedule:
  Monday through Friday, 9am–5pm. Field based work.

• Experience with an EMR system such as Epic,
• Familiarity with Medicaid, D-SNP, waiver programs, and recertification cycles
• Experience with SDOH (Social Determinants of Health ) screening tools (e.g., Hunger Vital Sign, USDA Household Food Security) or case management platforms
• Knowledge of HEDIS (Healthcare Effectiveness Data and Information Set) metrics or risk stratification concepts
• Strong ties to community organizations: faith institutions, shelters, food banks, or mutual aid networks

This is a field-based position. You will spend the majority of your time in the community — in clients’ homes, in hospitals, in clinics, and at community organizations. You will report regularly to Kaiser Permanente locations for team meetings, training, and care huddles.

• Client home or community visits
• Care huddle with the clinical team at partner site
• Documentation and care plan updates
• Phone and text outreach to clients between visits

Salary: $67,252.50 per year.

• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off and parental leave
• Employer-provided life insurance
• Employee assistance program (EAP)
• Profes…