Associate Director, US and HQ People Operations

Associate Director, US and HQ People Operations

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The Associate Director of People Operations is responsible for leading and managing people operations for U.S. and international HQ staff. This role ensures the effective delivery of HR services, compliance with employment laws, and alignment with organizational values and goals. The Associate Director partners with leaders to support talent acquisition, employee relations, performance management, and HR systems, while fostering a positive and inclusive workplace culture that reflects HIAS and its values.

Note, this position is based at our headquarters in Silver Spring, Maryland or our office in New York, New York, and we will consider a remote option for applicants who live outside of commuting distance to either of our offices and are based in other states in which we are registered (California, Colorado, Connecticut, Florida, Georgia, Massachusetts, Michigan, New Jersey, Ohio, Pennsylvania, Texas, Virginia).

The salary range for this position is $87,.

• Supports the development and execution of domestic people operations to further organizational goals.
• Serve as an advisor to domestic managers on HR matters, including workforce planning and organizational development.
• Develop and mentor U.S. managers.
• Stay abreast of programmatic and other organizational priorities to better partner with employees and managers.
• Maintain close coordination with People Operations Leadership and other members of the People and Culture team.

• Oversee the full-cycle recruitment, ensuring equitable hiring practices for US/HQ employees.
• Collaborate with hiring managers and People Operations colleagues to define job requirements and assess appropriate job levels and salary ranges.
• Maintain HQ/US job grade structure and salary scale integrity.
• Monitor recruitment metrics and recommend improvements to attract and retain top talent.
• Train and mentor HQ/US employees and managers on HIAS recruitment policies and procedures.
• Partner with People and Culture to develop and deliver learning initiatives that empower managers to apply coaching techniques, drive continuous development, and build high-performing teams.
• Partner with People and Culture to design, implement, and continuously improve performance management frameworks and processes that align individual goals with organizational objectives, drive accountability, and support employee growth.
• Ensure all recruitment practices comply with donor requirements and labor laws, and that job descriptions align with HIAS grade and salary scale structure.
• Ensure that all onboarding processes stay up to date collaborating with People and Culture and other department colleagues as needed.

• Serve as primary point as assigned for employee relations issues, guiding conflict resolution, disciplinary actions, and grievance procedures.
• Ensure compliance with federal, state, and local employment laws and HIAS policies and procedures.
• Identify gaps and maintain standard operating procedures, policies, procedures, and the employee handbook.
• Support the Vice President, People Operations, in Corporate Insurance renewals on an annual basis and relevant HR claims processes.

• In coordination with the People and Culture team, lead the implementation performance review process for US and international HQ employees and support managers and employees in goal setting and feedback delivery.
• Identify training needs and maintain close coordination with the Director, Learning and Development to address learning and development needs.
• Promote a culture of continuous learning and employee engagement.
• Coordinate with the People and Culture team to implement staff wellbeing initiatives.

• Ensure continuous feedback and information flow to leadership and colleagues to facilitate the flow of information to encourage direct communication so leaders can address areas of concern and contribute to the improvement of workplace culture and employee wellbeing.
• Provide accurate and timely data for reporting purposes.
• Other duties as assigned by the supervisor.

• Undergraduate degree in Human Resources, Business or a related field. Experience in lieu of degree acceptable.
• Must have at least 5-7 years of experience working in Human Resources; minimum of two years of benefits administration experience with 401k plans and open enrollment analysis, compliance and vendor management, strongly preferred.
• Experience working in nonprofit, humanitarian organization preferred.
• PHR, SPHR, SHRM-CP or SHRM-SCP preferred.
• Experience with HRIS systems such as Paylocity and or/ADP, Employee Navigator and other performance management systems.
• Advanced skills in Microsoft Word, Excel and PowerPoint.
• Demonstrated project management skills; excellent attention to detail, interpersonal and…