Epic Application Security & SER Coordinator

Job Description - Epic Application Security & SER Coordinator )

The Epic Security Coordinator plays a key role in managing application-level security across the Epic environment by defining and maintaining access standards, templates, and roles. This position serves as the centralized point of accountability for coordinating Epic security governance, aligning security structures with compliance requirements, and facilitating enterprise-wide collaboration across technical, operational, and clinical stakeholders.

A key function of this role is to define the overarching Epic security strategy, and to establish standards, naming conventions, and operational procedures that support secure, scalable, and auditable access across the enterprise. This includes leading a multidisciplinary Epic Security Workgroup to align shared security structures, template ownership, and education efforts. The Epic Security Coordinator also partners closely with the Identity & Access Management (IAM) team—who oversees user provisioning through tools such as SailPoint—to ensure that Epic security models are appropriately integrated into the organization's broader access framework.

In addition, this role is responsible for leading the strategy, governance, and ongoing maintenance of provider (SER) records, ensuring data accuracy, consistency across modules, and alignment with scheduling, clinical, and billing workflows.

Bachelor's Degree in Health Informatics, Information Systems, Computer Science, Cybersecurity, or a related field (Required).

• 3 years of experience in healthcare IT, with at least 3 years focused on application security (Required).
• 3 years experience participating in Epic security design during implementations, upgrades, or system optimization initiatives (Preferred).
• 3 years prior involvement in security governance, policy setting, or cross-functional coordination in a hospital or academic medical center environment (Preferred).
• 3 years familiarity with SailPoint or enterprise IAM platforms a plus (Preferred).

• Epic Security Architecture Expertise – Strong knowledge of Epic security templates, user roles, security classes, and provider configuration; ability to manage cross-module security alignment.
• Collaboration & Governance – Proven ability to lead multidisciplinary teams, build consensus, and drive decision-making related to security structures, standards, and lifecycle processes.
• Process Orientation & Attention to Detail – Skilled in managing template versioning, documentation, change control, and validation of security structure changes across application teams.
• Communication & Stakeholder Management – Excellent communication skills with the ability to document, explain, and advocate for security standards across technical and clinical audiences.
• Awareness of Identity & Access Frameworks – Understanding enterprise IAM practices and tools (e.g., SailPoint); able to collaborate effectively on role-based access strategies and provisioning workflows.
• Training & Change Adoption – Able to lead education efforts related to Epic security standards, promote awareness, and reinforce best practices during implementation and optimization cycles.

Epic:
This position requires that the appropriate Epic certification be successfully obtained and maintained for the assigned area of responsibility within 6 weeks of completing training, if not obtained prior to hire. 90 Days (Required).

Epic Security Design & Standards

• Build and maintain Epic security templates, shared security classes, and application-level role structures in collaboration with analysts and business partners.
• Establish and document standards for naming conventions, template usage, ownership definitions, and cross-application alignment.

Governance & Security Workgroup Leadership

• Facilitate a multidisciplinary Epic Security Workgroup with representation from application teams, compliance, IAM, and operations.
• Set and manage timelines, decision points, and outcomes for initiatives related to Epic security structure, education,…