Program Manager

1 Inventa Place Silver Spring, MD 20910

Kids Are Our Everything.

Department
10014 Clinical Informatics Pay Range$ - $The Program Manager, Digital Health leads a portfolio of digital health projects from initiation through completion. This role coordinates multiple concurrent, interconnected work streams that touch patients, families, internal providers, and referring providers, ensuring each is delivered on time and works well together, while partnering closely with clinical, technical, and vendor teams to support pediatric care.

Role Overview The Program Manager, Digital Health leads a portfolio of digital health projects from initiation through completion. This role coordinates multiple concurrent, interconnected work streams that touch patients, families, internal providers, and referring providers, ensuring each is delivered on time and works well together, while partnering closely with clinical, technical, and vendor teams to support pediatric care.

Key Responsibilities Multi-Project Planning & Execution:
Define scope, timeline, milestones, and budget for each project within a related set of digital health initiatives, sequencing and coordinating dependencies between them.

Cross-Functional Task Coordination:
Coordinate work across teams, ensuring consistency and shared standards

Patient & Family Engagement:
Gather input and feedback from patients and families on tools that affect their care experience and ensure usability and accessibility needs are addressed before rollout.

Internal Provider Coordination:
Work with internal clinicians and care teams to align digital tools with clinical workflows, gather workflow requirements, and support adoption.

Referring Provider Coordination:
Partner with referring provider networks and their staff to ensure external-facing tools integrate smoothly with their existing processes.

Vendor Coordination:
Manage relationships with vendors supporting these tools — tracking deliverables, implementation timelines, and issue resolution across each project.

Team

Collaboration:

Lead team collaboration initiatives, manage cross-functional teams, and foster a collaborative, mission-driven environment

Stakeholder Communication:
Provide consolidated status updates to a wide stakeholder group — patients/families, internal providers, referring providers, and operational leadership — tailoring communication to each audience.

Risk & Issue Tracking:
Maintain risk and issue logs across all active projects, watching for dependencies or conflicts between them and across stakeholder groups.

Go-Live & Adoption Support:
Coordinate phased training and rollout support for internal staff, referring provider offices, and patients/families as each project reaches deployment.

Innovation & Transformation:
Drive high-impact initiatives to support digital transformation

Education:

Bachelor's degree required.

Experience:

Project management experience in healthcare IT, with experience managing tools or projects that serve both internal and external (patient- or provider-facing) audiences; vendor management experience.

Skills:

Strong multi-stakeholder coordination across clinical, patient/family, and referring provider groups; task and timeline management (Agile/Waterfall); clear communication tailored to varied audiences; issue tracking; working familiarity with EHR systems and patient-facing platforms; digital and content accessibility

Functional Accountabilities

Job Duties Lead the end-to-end management of complex programs, including defining program scope, goals, deliverables, resources, and budget.

Develop and maintain program roadmaps, timelines, and project plans, ensuring alignment with business objectives and strategic goals.

Act as the primary point of contact for program stakeholders,…