Senior Service Desk Specialist — IT & FDA Tools
Listed on 2026-10-13
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Cognizance Technologies, LLC seeks a Mid-Level Helpdesk Specialist in Silver Spring, MD. You will manage intake, triage, and resolution for IT requests via Service Now, email, Teams, and phone, ensuring accurate ticket data, appropriate routing, and timely updates to users.
Ideal candidates have 3–5 years in enterprise help desk support, strong customer-service skills, and hands-on experience with Service Now, Microsoft 365, Teams, SharePoint, and related tools.
The Senior Service Desk Specialist — IT & FDA Tools position in the IT & Technology field is open for applications.
The Senior Service Desk Specialist — IT & FDA Tools role at Cognizance Technologies, LLC is now open for applications in Silver Spring, MD, United States.
Join us at Cognizance Technologies, LLC as our next Senior Service Desk Specialist — IT & FDA Tools in Silver Spring, MD, United States.
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