Property Manager

Scope & Purpose

The Property Manager performs overall community operations under the daily direction of the Regional Director or Vice President, ensuring a positive, welcoming environment for residents, visitors, and staff. The role may include additional duties as assigned by management.

JOB TITLE – Property Manager

• Assist in the training of all property staff.
• Create a positive, welcoming, supportive environment for residents, visitors, and community staff.
• Maintain a neat and clean office condition.
• Evaluate staff performance, including completing annual performance reviews.
• Provide critical feedback to underperforming staff and counsel for improvement.
• Prepare, approve, and submit timesheets and payroll adjustments.
• Assist the Regional Director in community staff selection and conduct preliminary interviews.
• Possess a working knowledge of all affordable regulatory forms and documents.
• Submit accurate and complete reports as specified on Residential One’s timetable.
• Maintain building security measures and document incidents within 24 hours.
• Conduct in‑house file audits semi‑annually.
• Maintain daily filing system for applicant/resident, accounting, vendor, and contract files.
• Ensure all community staff complete mandatory trainings.
• Operate efficiently using Boston Post software and paperless workflow.
• Prepare Reserve Funds Replacements (RFR).
• Perform other duties as assigned.

• Supervise leasing activities and set goals to maintain 100% occupancy.
• Execute marketing and advertising campaigns in line with the Fair Housing Marketing Plan.
• Notify residents in writing of issues affecting tenancy.
• Maintain vacancy information as required by Residential One and stakeholders.
• Ensure timely completion of move‑in certifications and re‑certifications.
• Assist in maintaining a current and accurate waitlist.
• Complete certification corrections within 48‑72 hours of notification.
• Oversee re‑certification processes and assist with 60/90/120‑day notices.
• Manage increase letters, search and review applications, and calculate income and assets.
• Prepare and pre‑audit the first‑year investor lease‑up files.
• Supervise lease orientations, signings, and submit documentation to U.S. Housing.
• Stay current on applicable affordable housing rules.
• Oversee property tours, show vacant units, and market amenities.
• Conduct move‑in/move‑out inspections and complete processes within 24 hours.
• Complete semi‑annual apartment/townhome and quarterly exterior/interior inspections.
• Ensure correct rent, income limits, and set‑asides.
• Prepare for all inspections and audits.
• Maintain compliance with marketing and leasing policies.
• File court documents for eviction and attend hearings.
• Submit accurate affordable year‑end and quarterly reports.
• Assist in annual file purging if applicable.

• Achieve financial stability through cost reduction and systems to maintain 0% delinquency.
• File delinquent rent monthly and follow up collections or evictions.
• Handle security deposit administration, including inspections, disposition letters, and returns within 21 days.
• Make daily rent deposits to the bank and maintain accurate records.
• Ensure Boston Post batches match bank scans or deposits.
• Follow rental policy for rent collection and delinquencies.
• Prepare the annual operating budget and explain monthly variances.
• Maintain familiarity with AP and AR procedures.

• Oversee operations and purchases of the maintenance department.
• Solicit and review bids for contract work.
• Ensure contract work completion in the community.
• Assist in budget utilization for maintenance operations.
• Enforce purchase order and invoice processes.
• Monitor inventory control systems.
• Ensure preventative maintenance schedule completion.
• Oversee daily property inspection and curb appeal clean‑up.
• Ensure timely completion of work orders.
• Perform other duties as assigned.

• High school diploma/GED required (Bachelor’s degree preferred).
• 3+ years’ experience in residential leasing or property management.
• 2+ years’ experience with LIHTC/Section 8 property management.
• Excellent communication and time‑management skills.
• Well‑developed customer service and sales…