Donor Relations Coordinator

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Full Time MD, Silver Spring, MD, US

3 days ago Requisition

Salary Range: $43,000.00 To $47,000.00 Annually

Support the Development and Communications Department by providing responsive donor service, accurate gift processing, and donor data support. The Donor Relations Coordinator serves as a key point of contact for donor inquiries and the online giving platform, including recurring giving and account troubleshooting. This position processes gifts, prepares donor acknowledgements and tax receipts, maintains accurate donor records in Salesforce, and supports donor data cleanup projects, mailing lists and stewardship activities in collaboration with the Database Manager and Development team.

The Donor Relations Coordinator will be required to be on site at least 4 days a week.

• Serve as a key point of contact for donors, providing timely and responsive assistance with donation inquiries, recurring giving, online giving accounts, receipts, and other donor needs.
• Strive for first-contact resolution whenever possible and ensure questions requiring additional assistance are appropriately routed and followed up on.
• Manage Manna’s primary email account by triaging, responding to, and appropriately routing inquiries in a timely manner.
• Act as a first point of contact for the Development & Communications team phone line and triage calls and voicemails to the appropriate team member.
• Serve as the primary resource for Manna’s QGiv/Bloomerang online giving platform, assisting donors with account creation, donation inquiries, recurring gift setup and troubleshooting, payment or account issues, and other online giving needs.
• Support the creation and management of peer-to-peer fundraising pages and assist fundraisers with platform-related questions and troubleshooting.

• Perform timely and accurate data entry of monetary and in-kind donations into Salesforce.
• Ensure gifts are accurately recorded and appropriately applied to campaigns, appeals, funds, and other designated fundraising efforts.
• Prepare, print and mail donor acknowledgement letters and tax receipts for processed donations, ensuring correspondence is accurate and timely.
• Organize and triage donor acknowledgement letters and other correspondence requiring personalized messages, signatures, or follow-up from appropriate Development team members or the CEO.
• Assist with maintaining clean, accurate, and complete donor records in Salesforce.
• Participate in donor data cleanup and database integrity projects in collaboration with the Database Manager.
• Communicate potential duplicate records, missing information, or other database issues to the Database Manager.
• Assist the Database Manager with preparing accurate donor lists for direct mailings and other Development initiatives.
• Develop a basic working knowledge of Salesforce reports for the ability to locate existing reports and make simple filter adjustments as needed for routine tasks.
• Support the Development team and CEO with donor relations by accurately tracking donor interactions, feedback, and requests in Salesforce.

• Support donor stewardship and retention efforts, including making and tracking thank-you calls and sending donor correspondence.
• Assist with donor acknowledgement and follow-up activities to ensure donors receive timely and appropriate communication.
• Help identify and elevate donor issues or opportunities requiring additional attention from the Database Manager,…