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Quality Assurance Analyst — Back-Office & Call Center Coach

Job in Silver Spring, Montgomery County, Maryland, 20901, USA
Listing for: VITRONIC Machine Vision
Full Time position
Listed on 2026-10-30
Job specializations:
  • Quality Assurance - QA/QC
    QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers, Data Analyst
Salary/Wage Range or Industry Benchmark: 55000 - 75000 USD Yearly USD 55000.00 75000.00 YEAR
Job Description & How to Apply Below

VITRONIC Machine Vision in the United States is seeking a Quality Assurance Analyst to monitor and improve customer interactions, back-office processes, and call center quality using sampling techniques.

You will analyze event processing and KPI data, provide coaching to agents, and drive continuous improvement. Reporting to the BI Manager, you will help standardize quality measures and support SOP updates.

This is a strong opening to take on the Quality Assurance Analyst — Back-Office & Call Center Coach role at VITRONIC Machine Vision.

Join VITRONIC Machine Vision and contribute to our ongoing work.

Take a moment to read everything above and see whether this role is right for you.

This posting is for the Quality Assurance Analyst — Back-Office & Call Center Coach role at VITRONIC Machine Vision, based in MD, United States.

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