Intakes Specialist at GDIT Silver , MD

Intakes Specialist

Intakes Specialist job ver Spring, MD. Position is 100% remote but candidate must be located in the DMV area.

In a support capacity to a government agency, receives case referrals and performs intake and placement for eligible program participants.

• Answers emergency hot-line calls and responds to an e-mail based resource inbox.
• Receives and analyzes complex requests regarding vulnerable populations in order to place participants into the most appropriate level of care.
• Determines type of action based on demographic information and circumstances of each case as well as availability of space at grantee programs.
• Makes the initial determination/assessment on placement and informs the appropriate agency.
• Documents and refers to appropriate person(s).
• Maintains confidential files and other related records of cases.
• Prepares shift report on any significant issues, transitions to and briefs next shift staffer on outstanding cases.
• Coordinates and provides status updates on placements for the life cycle on the case intake process.
• Responsible for input and verification of data for each case.
• Reviews source documents for accuracy of input data using a system of quality assurance.
• Investigates questionable data and takes corrective action when necessary.
• Performs other administrative duties as needed.

• 2+ years of related experience with a BA/BS degree.
• Excellent written and verbal communication skills.
• Experience working with immigrant, refugee, and underserved populations is preferred.
• Strong attention to detail.
• Bilingual Spanish/English a plus.
• Strong organizational skills and expert user of MS Excel.
• Excels in a fast paced, high volume environment.

• Position includes shift work; will cover mostly overnight shifts as well as weekend shifts as assigned. Federal holiday week coverage will vary.
• Requires Public Trust or the ability to obtain one.

Comprehensive benefits package including medical, dental, vision, 401(k) with company match, and paid time off.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans