Senior Caseworker

Senior Caseworker

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities.

A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

This position is represented by the OPEIU union and subject to the terms and conditions of a collective bargaining agreement.

Job Overview:

The primary role of the Senior Caseworker is to provide comprehensive, culturally appropriate, client-centered case management services to IRC clients including refugees, victims of trafficking, victims of crime and other vulnerable individuals. The caseworker will complete eligibility screening and enrollment paperwork, develop service plans, educate clients, connect clients about community services or resources, provide legal referrals and work to resolve barriers to accessing services.

This position is responsible for completing administrative tasks including case notes, case file management, and data collection.

Major Responsibilities:

• Complete eligibility screenings for individuals referred and enrollment paperwork for all eligible participants.
• Assess and evaluate the needs of clients while providing appropriate services.
• Create and monitor the client service plan or self-sufficiency plan. Update per program guidelines.
• Provide crisis intervention through provision of information, safety planning, crime prevention planning, information about legal rights, emotional support, understanding processes, assistance with applications, interventions with creditors, landlords and employers.
• Ensure acute needs are met in a timely and culturally appropriate manner for each program participant.
• Provide comprehensive case management services, including assisting with accessing community resources through local partners. Coordinate services across multiple programs to ensure client needs are addressed.
• Provide appropriate referrals for social services, health and mental health care, legal support, social connections, education, housing and more in line with individual client service plans.
• Build and maintain relationships with various local, state, and federal partners providers.
• Ensure internal services are linguistically appropriate. Advocate for linguistically appropriate external services.
• Track program activities, compile data and draft reports as required by donor and agency specifications.
• Complete case notes in a thorough and timely fashion.
• With support, develop program outreach content and conduct outreach, to ensure program objectives are met.
• Develop strategies to identify and enroll clients eligible for services.
• Participate in all program meetings, staff development activities and generally be an engaged team member.
• Follow all policies, procedures, and protocols of the agency.
• Complete cross-office collaborative functions, including airport pick-ups and other essential tasks.
• Other duties as assigned.

Job Requirements:

Education:

• MSW or LMSW strongly preferred. Undergraduate degree in human services, social work or comparable education plus related work experience may be substituted.

Work Experience:

• Two or more years of related work experience; one-year minimum working with victims of trafficking, victims of crime and vulnerable immigrant populations.
• Case management and/or victims assistance experience preferred.

Demonstrated Skills and

Competencies:

• Strong organizational skills and detail oriented.
• Excellent writing and analytical skills.
• Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment.
• Computer literacy, data base experience are preferred.
• Ability to work independently and be a flexible team player.
• Fluency in written and spoken English, bilingual ability preferred in Spanish is strongly preferred. Bilingual in Dari, Pashto, Swahili, Kinyarwanda, Arabic, French or other relevant language may be…