Job Coach Coordinator

1300 Spring Street, Suite 400
Silver Spring, MD 20910, USA

ABOUT SEEC

SEEC is a progressive nonprofit agency providing a wide range of community supports to help people with developmental disabilities live the lives they choose. Supports are provided solely in the community and are directed by the interests, needs, and aspirations of each person.

Named as a Top Workplaces USA 2023, SEEC is a nationally recognized disability services provider in Maryland dedicated to progressive values and the belief that all those in the intellectual and developmental disability community can Live, Work and Thrive. Come join us!

ABOUT THE TEAM

The Employment Service Department assist with job advancement, job training, employer outreach, and job retention for supporting individuals. The Employment Service Team helps achieve each individual's goals at their job sites.

IN THIS ROLE, YOU'LL:

• Directly supervise Job Coaches through regular one-on-one meetings, coaching, feedback, performance evaluation, accountability, and professional development; model sound judgment, professionalism, respectful communication, and person-centered leadership.
• Develop and manage weekly schedules and assignments, balancing individual support needs, staff availability, geography, continuity, authorized services, and efficient use of hours.
• Coordinate coverage for call-outs, leave, vacancies, schedule changes, and emerging needs; communicate changes promptly and ensure assigned coverage is completed.
• Partner with RECs and Employment Consultants to translate person-centered plans, goals, preferences, task analyses, support strategies, accommodations, safety considerations, and fading plans into clear Job Coach direction.
• Observe services, review documentation, and gather feedback as appropriate to monitor quality, consistency, safety, cultural responsiveness, and whether supports promote choice, independence, natural supports, and successful employment outcomes.
• Track participant outcomes and the impact of Job Coaching, including progress toward employment goals, skill and task mastery, increased independence, fading of paid supports, use of natural supports, expanded job responsibilities or hours, retention, and advancement; use findings to adjust support strategies and inform program improvement.
• Lead Job Coach onboarding and competency-based training; identify ongoing development needs, coach staff in best practices, and maintain consistent standards of practice across job sites.
• Support recruitment, interviewing, selection, onboarding, and retention of Job Coaches with the Program Director and Human Resources, promoting a qualified and diverse workforce.
• Track staffing capacity, utilization, scheduled versus actual hours, and coverage gaps; recommend staffing, scheduling, or workflow adjustments based on participant and program needs.
• Ensure Job Coach documentation is accurate, timely, person-centered, confidential, and compliant with organizational and funder requirements; follow up on gaps and recurring quality concerns.
• Manage Job Coach attendance, timekeeping, professionalism, leave, and performance concerns in coordination with the Program Director and Human Resources, including timely coaching and corrective action when needed.
• Build a cohesive Job Coach team through regular meetings, clear communication, conflict resolution, shared problem solving, peer learning, recognition, and opportunities for staff input and ownership.
• Ensure Job Coaches understand and appropriately respond to health, safety, rights, emergency, incident, and workplace concerns; reinforce person-specific plans, organizational procedures, required reporting, and appropriate escalation.
• Coach staff on task analyses, natural supports, accommodations,…