Service Desk Operator

Service Desk Operator role at Amentum
. Incumbent will receive, record, and distribute work orders to service crews based on customers' requests for service, in accordance with Navy contractual requirements.

• Operates telephone to receive incoming requests for service, and questions caller/customers to determine the nature of the problem, following established procedures.
• Reviews and records information in the computer as required.
• Prioritizes, classifies, prepares work orders, distributes them to crews and schedules service calls, according to contractual designations.
• Prepares work orders and distributes to service crews.
• Keeps records of service calls and work orders.
• Prepares and sends maintenance performance reports/surveys to the government.
• Utilizes a computer to update and maintain logs in database.
• Gives work status, answers questions, and resolves complaints for the customer.
• Provides support to government customers regarding questions about work performance, schedule and contract information.
• Dispatches orders and relays messages and special instructions to mobile crews and other departments, using radio/telephone equipment.
• Provides pre-arrival instruction to caller, utilizing predetermined emergency gas leak protocol.
• Coordinates maintenance and schedule calls for emergencies.
• Notifies and/or calls employees to work for the purpose of mitigating emergencies using a predetermined roster.
• Performs other related duties as assigned.

May perform work of a higher type than listed a portion of the time, when assignment serves as a step to develop the skill required to handle all the duties of the higher graded job.

• The proper use of tools and/or equipment needed to be successful in the Service Desk Operator position.
• Completing all mandated training requirements per government and management directives.
• Timely and cost effective performance of duties.
• Timely completion and accuracy of all departmental work.
• Dealing with a variety of people in a professional, courteous manner in diversified situations.
• Adherence to established company safety policies and good industrial and office safety practices.
• Compliance with company Standard Operating Procedures and Personnel policies and procedures.
• Having the ability to work well under pressure.

Mandatory

• High school education or equivalent.
• Must type at least 50 words per minute.
• Three (3) years’ experience involving frequent public/customer interaction.
• Must possess good customer relations and telephone skills.
• Adherence to established company safety policies and good industrial and office safety practices.
• Valid state driver’s license with acceptable driving record.
• Ability to successfully pass any background checks and/or drug testing required on the contract.
• Must meet and maintain security requirements including clearance eligibility.
• U.S. Citizenship.

Preferred

• Familiarity with maintenance procedures preferred.

Wages: $24.89 per hour. Competitive pay and top-shelf benefits package supporting our national defense. Our facilities team serves a diverse range of high-value national strategic missions.

Benefits package with United Steelworkers which can exceed $10/hour, includes:

• Paid vacation. Two weeks at one year, grows to three weeks after five years and four weeks after ten years.
• Personal Leave: 1 hour of paid Personal/Sick leave for every 30 hours worked.
• Pension and 401K
• Medical and dental insurance
• 11 Paid Holidays

• Mid-Senior level

• Full-time

• Management and Manufacturing

• Defense and Space Manufacturing