Front Desk Guest Service Representative

Join Our Team as a Guest Service Representative

Location:

Navy Gateway Inns & Suites – Silverdale, WA ELIGIBLE FOR A $600 HIRING INCENTIVE (must meet eligibility req’t)

As a Guest Service Representative, you’ll be the face of NGIS—greeting guests, supporting their needs, and ensuring they have a comfortable, worry‑free stay.

• Welcoming guests, checking them in and out, and assigning rooms
• Answering phones, responding to questions, and assisting with reservations or cancellations
• Using our property management system (PMS) to update guest information and process transactions
• Handling guest requests, resolving issues, and escalating concerns when needed
• Managing lost and found inquiries and logging maintenance requests
• Keeping the front desk and lobby area clean, organized, and secure
• Providing information about on‑base amenities, hotel services, and local attractions
• Supporting shift coverage on weekends, holidays, and during inclement weather

• Customer service or office/clerical experience
• Strong communication and multitasking skills
• Flexibility to work a rotating schedule, including overnights, weekends, and holidays
• Team‑oriented with a professional, positive attitude
• Ability to pass a background check
• Valid driver’s license may be required

• 1 year of experience in progressively responsible work related to position to be filled.
• 1 year general office clerical experience

• Hospitality or hotel front desk experience
• Familiarity with PMS systems like Epitome
• Cash handling or night audit reconciliation
• Experience with military lodging operations is a plus

We know you work hard, and cultivate the very best solutions for your family – and that’s why we offer a competitive federal salary & comprehensive benefit plan.

• Medical/Vision & Dental
• 401(k) & Pension Plan
• Life and Disability Insurance
• Disabled Veteran Leave
• Sick and annual leave accruals
• Continuity of Employment Programs for Military Spouses
• Tax Free shopping, worldwide, at any Navy Exchange location
• Access to on‑base amenities, including lodging, bowling, gym, movie theaters, & much more (where available)!
• Employee Assistance Plan (EAP)*

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* Includes Life Mart Discount Savings Program

If you are ready to grow, serve a meaningful mission, and join a team that values balance and teamwork—apply today.

Let’s build something great together.

One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily.

One 1 year progressively responsible experience related to the position to be filled.

Study completed in a college university or junior college above the high school level may be substituted on the basis of one‑half academic year of study for 6 months of experience.