Customer Service Representative

Base Pay Range

$20.00/hr - $22.00/hr

Customer Service Representative

Silverdale, WA

Full Time;
Monday-Friday 8:00am-5:00pm; 40 Hours Per Week

Customer Service Representatives are responsible for providing high quality customer service to external customers by responding to inquiries about products, pricing, and other product‑related questions. They manage and resolve customer general questions and problems, complaints, or concerns, process orders received via phone, email, internet, and fax, and work with other departments to resolve customer questions or issues and determine product availability, shipping pricing, and tracking.

• Provide customers with answers to inquiries.
• Resolve customers problems or concerns by following company policy and using good judgment.
• Communicate with customers by telephone and email to provide information about products, availability, shipping charges, tracking, and other inquiries.
• Take or enter orders, cancel orders, track orders, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, and actions taken.
• Process orders received through phone, email, fax, or the internet.
• Work with internal departments and external business partners to resolve customer issues.
• Enter accurate order notes that communicate actions and results.
• Demonstrate good judgment, tact, and diplomacy in dealing with customers, both external and internal.
• Other duties as assigned.

• High School diploma or equivalent.
• 1–2 years of demonstrated customer service experience in a call center environment taking incoming calls over the phone (preferred).

• Must be able to work at a desk and have extended periods of sitting/standing.
• Requires repetitive movement and repeating the same physical or mental activities.
• Requires ability to talk and speak through the telephone.
• Requires speaking/read English.

• Attention to detail and accuracy.
• Problem assessment and problem solving.
• Flexibility to multitask and shift priorities when needed.
• Customer service oriented.
• Automotive industry interest.

• Basic to intermediate proficiency with MS Office (Excel, Word, Outlook, instant messaging, and internet navigation).
• E‑commerce experience a plus.
• Computer savvy with ability to enter information with high accuracy and navigate comfortably through various software programs.

• Medical, dental, and health insurance.
• 401(k) with company match & immediate vesting.
• PTO (Paid Time Off).
• Short term and Long‑Term Disability.
• Life Insurance and more.

Aftermarket Performance Group (APG) is a fast‑growing leader in the automotive enthusiast industry. The company is divided into two divisions – Truck and Off‑road and Automotive. The Truck and Off‑road division focuses on wholesale distribution and direct‑to‑consumer segments within diesel performance (Premier Performance Products, Truck Tech), Jeep and Off‑road (Northridge4x4), Off‑road Truck (Stage 3 Motorsports, Trail Recon, PRL Motorsports, Adams Driveshaft), and Manufacturing/Proprietary Brands (Grimm Off‑road).

The Automotive division includes Wholesale (Launch Distribution), compact performance (Rally Sport Direct, Subi Speed, FTSpeed) and Manufacturing/Proprietary Brands.

Candidates must pass a pre‑employment background check, and a drug test where applicable, for safety‑related positions upon hire (please note, not all charges disqualify you from employment).

APG is an equal‑opportunity employer. This job description is subject to change without notice. This description is intended to explain the general nature and level of work being performed by people assigned to this position. It is not intended to be an entire list of all activities, tasks and skills required of people in this position.