Front Desk Night Audit Guest Service Representative PT w

Front Desk Night Audit Guest Service Representative PT w/Benefits

Join the Front Desk Night Audit Guest Service Representative PT w/Benefits role at NAVY EXCHANGE SERVICE COMMAND (NEXCOM).

Location: Navy Gateway Inns & Suites – Silverdale, WA.

Opportunity: Eligible for a $600 hiring incentive (must meet eligibility requirements).

We build a dependable, service‑driven front desk team to deliver outstanding hospitality around the clock. This position will primarily cover swing shift and overnights to ensure every guest receives top‑quality service.

• Welcoming guests, checking them in and out, and assigning rooms.
• Answering phones, responding to questions, and assisting with reservations or cancellations.
• Using our property management system (PMS) to update guest information and process transactions.
• Handling guest requests, resolving issues, and escalating concerns when needed.
• Managing lost and found inquiries and logging maintenance requests.
• Keeping the front desk and lobby area clean, organized, and secure.
• Providing information about on‑base amenities, hotel services, and local attractions.
• Supporting shift coverage on weekends, holidays, and during inclement weather.

• Customer service or office/clerical experience.
• Strong communication and multitasking skills.
• Flexibility to work a rotating schedule, including overnights, weekends, and holidays.
• Team‑oriented with a professional, positive attitude.
• Ability to pass a background check.
• Valid driver’s license may be required.

• 1 year of experience in progressively responsible work related to the position to be filled.
• 1 year general office clerical experience.

• Hospitality or hotel front desk experience.
• Familiarity with PMS systems like Epitome.
• Cash handling or night audit reconciliation.
• Experience with military lodging operations is a plus.

Competitive federal salary and comprehensive benefits package.

• Benefits begin on DAY ONE.
• Medical, vision, and dental.
• 401(k) & pension plan.
• Life insurance.
• Sick and annual leave accruals.
• Continuity of employment programs for military spouses.
• Tax‑free shopping worldwide at any Navy Exchange location.
• Access to on‑base amenities, including lodging, bowling, gym, movie theaters, & much more (where available).
• Employee Assistance Plan (EAP) and Life Mart discount savings program.

We’re committed to “growth, service, and balance” – if you’re ready to join a team that values teamwork, apply today.

Primary

Location:

Washington, Silverdale.
Schedule: Part‑time (20–34.5 hours).
Unposting Date: Ongoing.