Field Support Technician

Position: FIELD SUPPORT TECHNICIAN
Job Summary: Responsible for design installation troubleshooting asset management configuration and support of all computerized information systems for assigned Navy Exchange activities.

Duties and Responsibilities: - Provides Information Technology (IT) services and support to Navy Exchanges, Navy Lodges, NGIS, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned.

- Responsible for: technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifunction devices and other related peripheral equipment..

- Performs capacity planning and analysis for new and currently installed networks.

- Installs and modifies network hardware and software as required.

- Installs and modifies desktop computing hardware and software as required.

- Implements new networks from design through post installation stages including cable plants, installation, and testing.

- Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region.

- Performs troubleshooting and repair of down or malfunctioning networks and equipment.

- Assists in performing ongoing optimization of networks and desktop computing systems in the region.

- Assists in minor computer operations maintenance and troubleshooting for Distribution Center servers, and provides support for Distribution Center conveyor equipment.

- Acts as Code I point of contact in the field for store, hospitality, and distribution center management.

- Provides oral and written reports to regional lead technician and Field Support Supervisor.

- Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician.

- Ensures/implements the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).

Performs other duties as assigned.

Must possess valid driver's license.

IAT1 jobs:

This position is designated IT-2 (Non-critical Sensitive) in accordance with SECNAV M-5510.30 and will require a favorable Access National Agency Check and Inquiries (ANACI).

Department of the Navy (DON) Cyber Information Technology / Cybersecurity Workforce positions (Cyber IT/CSWF)

This position has been designated as a Cyber IT/Cybersecurity Workforce position in specialty area 41 and as a condition of employment incumbents of this position are required to comply with the DON Cyber IT/CSWF Program requirements of SECNAV M-5239.2, which include:

1. Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix (described in SECNAV M-5239.2) associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned, and;

2. Per SECNAVINST 1543.2, Cyber IT/CSWF individuals shall participate annually in 20 hours of continuous learning (CL) activities to be documented in a current individual development plan (IDP) signed by both the employee and supervisor.

3. Required Minimum Cybersecurity Credentials, in order of precedence, to qualify for the position are:

a. Education (at least one of the following):

i. Bachelor Degree from accredited University (subject matter as listed in SECNAV M-5239.2 Appendix
4)

ii. CNSSI/NTSSI 4015 - Systems Certifiers / 4016 - Risks Analysts

Or

b. Training (at least one of the following):

i. 14AA - Common Submarine Radio Room (CSRR) Maintenance Technician

ii. 14BH - SSN 774 and SSGN 726 Class Electronic Warfare Support (ES) Equipment Maintenance Technician

iii. 14CM - SSN Radio Frequency (RF) Equipment Technician

iv. 14HH - SSN 21 and SSN 688 Class Electronic Warfare Support (ES) Equipment Maintenance Technician

v. CYBR
1005 Security Essentials

vi. NEC 1316 AN/BYG-1 (V) TI04 Combat Control Maintenance Technician

vii. NEC 1319 SSGN Tactical Tomahawk Weapon System (TTWCS) Maintenance Technician

viii. NEC 1346 AN/BYG-1 (V)9 TI-10 Combat Control Maintenance Technician

ix. NEC 1347 AN/BYG-1 (V) TI-12/14 Maintainer

x. NEC 2710 Global and Command Control System-Maritime 4.X (GCCS-M 4.X) System Administrator

xi. NEC 2765 Global Command and Control System-Maritime (4.1) Increment 2 System Administrator

xii. NEC 2766 Global Command and Control System-Maritime 4.0.3 (GCCS-M 4.0.3) System Administrator

xiii. NEC 2791 Information Systems Technician (IAT II)

Or

c. Certification (at least one of the following):

i. CompTIA Security+ ce

ii. GIAC Security Essentials Certification (GSEC)

iii. Systems Security Certified Practitioner (SSCP)

4. Operating System/Computing Environment Certificate

Operating System/Computing Environment (OS/CE) certificate of training, as dictated by the Command Cyber IT/CSWF Program Manager:
Cisco Certified Entry Networking Technician (CCENT) - IP Networking

5. A Signed Privileged Access Statement

6. Candidates without the required…