Field Support Technician

Job Description

FIELD SUPPORT TECHNICIAN (Job Number 250002JB)

United States – Washington – Silverdale

Bangor

Pay Range: $62,930 to $81,237 Based upon Experience

Responsible for design installation, troubleshooting, asset management, configuration and support of all computerized information systems for assigned Navy Exchange activities.

• Provides IT services and support to Navy Exchanges, Navy Lodges, NGIS, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned.
• Responsible for technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifunction devices and other related peripheral equipment.
• Performs capacity planning and analysis for new and currently installed networks.
• Installs and modifies network hardware and software as required.
• Installs and modifies desktop computing hardware and software as required.
• Implements new networks from design through post installation stages, including cable plants, installation, and testing.
• Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region.
• Performs troubleshooting and repair of down or malfunctioning networks and equipment.
• Assists in performing ongoing optimization of networks and desktop computing systems in the region.
• Assists in minor computer operations maintenance and troubleshooting for Distribution Center servers, and provides support for Distribution Center conveyor equipment.
• Acts as Code I point of contact in the field for store, hospitality, and distribution center management.
• Provides oral and written reports to regional lead technician and Field Support Supervisor.
• Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician.
• Ensures/implements the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).
• Performs other duties as assigned.

• Must possess a valid driver's license.
• Designated IT-2 (Non‑critical Sensitive) requiring a favorable Access National Agency Check and Inquiries (ANACI).
• Qualified U.S. Citizens only.
• Must meet Cyber IT/CSWF program requirements, including:
  • Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix (see SECNAV M-5239.2).
  • Participate annually in 20 hours of continuous learning (CL) activities, documented in an IDP signed by employee and supervisor.
  • Required minimum cybersecurity credentials, in order of precedence, include:
    • Education:
      
      one of the following – Bachelor Degree from an accredited university (subject matter listed in SECNAV M-5239.2 Appendix
      4) or CNSSI/NTSSI 4015 – Systems Certifier / 4016 – Risks Analyst.
    • Training: one of the following – 14AA, 14BH, 14CM, 14HH, CYBR
      1005, NEC 1316, NEC 1319, NEC 1346, NEC 1347, NEC 2710, NEC 2765, NEC 2766, NEC 2791.
    • Certification: one of the following – CompTIA Security+ ce, GIAC Security Essentials (GSEC), Systems Security Certified Practitioner (SSCP).
    • Operating System/Computing Environment (OS/CE) certificate of training, e.g., Cisco Certified Entry Networking Technician (CCENT) – IP Networking.
    • A Signed Privileged Access Statement.
  • Candidate without the required certification may be placed but must obtain it within six months; failure results in termination.

Three years experience in IT technical work demonstrating the ability to perform technical, analytical work and coordination involving networking, LAN systems, Point of Sale Systems, RF communications/networking, Desktop/Laptop support, printer repair, and management information systems.

One year of related academic study above high school level may be substituted for 9 months of experience, up to a maximum of a 4‑year bachelor's degree in a business or information systems discipline for 3 years of general experience.

• Two years…