Field Support Technician

FIELD SUPPORT TECHNICIAN

Employer: NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

Responsible for design, installation, troubleshooting, asset management, configuration and support of all computerized information systems for assigned Navy Exchange activities.

• Responsible for technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifunction devices and other related peripheral equipment.
• Performs capacity planning and analysis for new and currently installed networks.
• Installs and modifies network hardware and software as required.
• Installs and modifies desktop computing hardware and software as required.
• Implements new networks from design through post-installation stages including cable plants, installation, and testing.
• Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region.
• Performs troubleshooting and repair of down or malfunctioning networks and equipment.
• Assists in performing ongoing optimization of networks and desktop computing systems in the region.
• Assists in minor computer operations maintenance and troubleshooting for Distribution Center servers, and provides support for Distribution Center conveyor equipment.
• Acts as Code I point of contact in the field for store, hospitality, and distribution center management.
• Provides oral and written reports to regional lead technician and Field Support Supervisor.
• Takes technical and operational direction from NEXCOM Field Support Supervisor and Regional Lead Technician.
• Ensures/implements the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).

Performs other duties as assigned.

Must possess a valid driver's license.

Designated IT-2 (Non-critical Sensitive) as per SECNAV M-5510.30. Requires a favorable Access National Agency Check and Inquiries (ANACI).

Department of the Navy (DON) Cyber Information Technology / Cybersecurity Workforce positions (Cyber IT/CSWF).

This position has been designated as a Cyber IT/Cybersecurity Workforce Position in Specialty Area 41 and, as a condition of employment, incumbents of this position are required to comply with the DON Cyber IT/CSWF Program Requirements of SECNAV M-5239.2, which include:

• Earn and maintain appropriate credentials from the Cyber IT/CSWF Qualification Matrix (described in SECNAV M-5239.2) associated with the specialty area and level commensurate with the scope of major assigned duties for the position to which you are assigned.
• Per SECNAVINST 1543.2, Cyber IT/CSWF individuals shall participate annually in 20 hours of continuous learning (CL) activities to be documented in a current individual development plan (IDP) signed by both the employee and supervisor.
• Required Minimum Cybersecurity Credentials, in order of precedence, to qualify for the position are:
  • Education (at least one of the following):
    • Bachelor Degree from accredited University (subject matter as listed in SECNAV M-5239.2 Appendix
      4).
  • CNSSI/NTSSI 4015 – Systems Certifiers / 4016 – Risks Analysts
  • 14AA - Common Submarine Radio Room (CSRR) Maintenance Technician
  • 14BH - SSN 774 and SSGN 726 Class Electronic Warfare Support (ES) Equipment Maintenance Technician
  • 14CM - SSN Radio Frequency (RF) Equipment Technician
  • 14HH - SSN 21 and SSN 688 Class Electronic Warfare Support (ES) Equipment Maintenance Technician
  • CYBR
    1005 Security Essentials
  • NEC 1316 AN/BYG-1 (V) TI04 Combat Control Maintenance Technician
  • NEC 1319 SSGN Tactical Tomahawk Weapon System (TTWCS) Maintenance Technician
  • NEC 1346 AN/BYG-1 (V)9 TI-10 Combat Control Maintenance Technician
  • NEC 1347 AN/BYG-1 (V) TI-12/14 Maintainer
  • NEC 2710 Global and Command Control System-Maritime 4.X (GCCS-M 4.X) System Administrator
  • NEC 2765 Global Command and Control System-Maritime (4.1) Increment 2 System Administrator
  • NEC 2766 Global Command and Control System-Maritime 4.0.3 (GCCS-M 4.0.3) System Administrator
  • NEC 2791 Information Systems Technician (IAT II)
• Certification (at least one of the following):
  • CompTIA Security+ ce
  • GIAC Security Essentials Certification (GSEC)
  • Systems Security Certified Practitioner (SSCP)
• Operating System/Computing Environment Certificate:
  • Operating System/Computing Environment (OS/CE) certificate of training, as dictated by the Command Cyber IT/CSWF Program Manager:
    Cisco Certified Entry Networking Technician (CCENT) – IP Networking.
• A Signed Privileged Access Statement, and candidates without the required certification may be placed into this job, but must obtain the required certification and, if required, OS/CE certificate of training within 6 months of appointment; failure to obtain this requirement will result in termination of employment.

Qualified candidates must be U.S. Citizens.