Executive; Home Care Services​/SACH

Job Responsibilities:

Assigned Service - Home Palliative Care:

• Referral Management e.g. alerting the clinical team of new referrals, ensuring the completion of acceptance/ rejections within the accepted timeframe.
• Update patients’ data into finance and operational electronic systems.
• Administer billing, fee collection, Palliative subvention claims, Medi Save claims, and Medi Fund application within the accepted timeframe.
• Maintain records of service utilization for collation/extraction as statistics.
• Update administrative, financial or operational aspects of HCS Manual.
• Support licensing & accreditation audits from MOH, AIC and other regulatory authorities.
• Communicate effectively with patients/families, understand their needs, sign-post where appropriate and inform nurse‑in‑charge of the discussions.
• Communicate accurately and succinctly with fellow team members for effective problem‑solving.

• Referral Management e.g. alerting the clinical team of new referrals, ensuring the completion of acceptance/ rejections within the accepted timeframe.
• Update patients’ data into finance and operational electronic systems.
• Administer billing, fee collection, Intermediate and Long Term Care (ILTC) subvention claims, Medi Save claims, and Medi Fund application within the accepted timeframe.
• Contact patients/families to recover outstanding balances. Inform the clinical team and refer to Medical Social Worker (MSW) if unable to pay.
• Contact family/patients to arrange clinical home visits according to staff calendar.
• Maintain records of service utilization for collation/extraction as statistics.
• Update administrative, financial or operational aspects of HCS Manual.
• Support licensing & accreditation audits from MOH, AIC and other regulatory authorities.
• Communicate effectively with patients/families, understand their needs, sign-post where appropriate and inform nurse or doctor‑in‑charge of the discussions.
• Communicate accurately and succinctly with fellow team members for effective problem‑solving.

• Diploma or Bachelor’s degree in Healthcare or Digital fields.
• Proficient in Microsoft Office (especially in Excel) and SAP.
• Minimum 3 years of experience in a healthcare setting, particularly in Administration and Finance, experience in digital fee recovery and EPIC Next Generation are added advantages.
• Strong verbal and written communication skills.
• Independent, detail‑oriented and collaborative team player.