Transformation Manager; Strategic Planning & Change Management

About the Role

As the Transformation Manager
, you will be the driving force behind Metta Welfare Association’s evolution. Reporting directly to the Deputy Executive Director (DED), you will translate high-level strategy into operational reality. You will lead initiatives that strengthen our four strategic thrusts:
Clients, People, Partnerships, and Programmes
, ensuring Metta remains agile, digitally empowered, and impactful in the social service sector.

• Partner with Senior Leadership to develop and monitor the Organization Transformation Roadmap
  .
• Operationalize the Strategic Plan using frameworks such as the Balanced Scorecard (BSC) and OKRs to ensure measurable progress.
• Cultivate a culture of change, ensuring transformation initiatives are embraced across diverse departments and centers.

• Spearhead the digital transformation journey across corporate (HR, Finance, Fundraising) and frontline program functions.
• Identify bottlenecks and implement Business Process Re-engineering (BPR) to enhance efficiency, transparency, and service delivery.
• Oversee the end-to-end implementation of new digital tools, focusing heavily on User Acceptance (UAT) and long-term adoption.

• Collaborate with Heads of Programmes (e.g., Metta School, Arts@Metta, Metta Café) to pilot and scale innovative social service models
  .
• Establish data-driven frameworks to track and evaluate program outcomes, ensuring a cycle of continuous improvement.

• Design and facilitate internal workshops (e.g., Design Thinking, Agile) to upskill staff for a "future-ready" workforce.
• Drive cross-functional collaboration to break down silos and align various centers toward shared organizational goals.

• Develop real-time dashboards for management and Board reporting to provide visibility on transformation ROI.
• Manage compliance and documentation for transformation-related funding (e.g.,
  NCSS Community Capability Building (CCB) grants or external social impact funds).

• Education: Bachelor’s degree in Business, Information Systems, Social Sciences, or a related field. A Master’s degree or professional certifications (PMP, Lean Six Sigma, or Prosci Change Management) is highly preferred.
• Experience:
  * 7–10 years of progressive experience in Strategy, Transformation, or Organisational Development
  .
• Proven track record of leading large-scale, multi-stakeholder projects from inception to completion.
• Previous experience in the Non-Profit/Social Service sector or Public Sector transformation is a significant advantage.
• Technical
  
  Skills:
  
  Familiarity with digital frameworks (Agile, Lean) and data visualization tools (e.g., Tableau, Power BI).
• Soft Skills: Exceptional stakeholder management skills—the ability to influence and lead change at all levels, from frontline staff to Board members.