Customer Service Representative

Customer Service Representative Answers incoming calls from distributors, field sales and end users. Responds to questions regarding product application, customer order status, product pricing and delivery. Responds to expedite requests and customer complaints. Acts as liaison between the customer and various internal departments. Maintains appropriate reference materials. Provides CPI literature as requested. Responsible for using automated capacity schedules from various manufacturing sites to schedule customer orders.

Inputs customer orders into computer system. Works closely with Technical Support to insure customer receives appropriate information. Maintains close working relationship with distributors and sales managers.

Answers incoming telephone calls promptly. Responds appropriately to various questions and requests while maintaining a courteous and professional image. Refers qualified end user leads to distributors and sales managers.

Acquires application knowledge for all CPI products, including new products. Develops and maintains knowledge base of end user applications. Organizes and maintains catalog and product information sheets for quick reference. Forwards information regarding new applications to technical support and marketing. Develops and promotes strong partnership with distributors. Processes SK orders, order changes, order cancellations, credits, debit letters, stock rotations, expedite requests and complaints in accordance with ISO procedures for assigned accounts.

Organizes and maintains distributors contact information and shipping guides for all CPI distributors. Interfaces, as necessary, with multi-site departments to expedite orders and resolve customer issues.

Responsible for working with planners at all locations and scheduling orders in such a way as to provide the best lead-time and minimize customer’s freight cost.

Utilizes computer to input orders for all locations as scheduled. Runs daily sales audit and verifies pricing and total accuracy of order. Responsible for researching, writing and computer input of all credits and debits for assigned accounts.

Assists customers with online catalog as required.

Participates in trade shows, as needed.

Performs other related duties as assigned by management.

Qualifications

Core Competencies:

Teamwork: collaborates with others, builds positive relationships, adaptable to change

Interpersonal

Skills:

can perform conflict resolution

Ownership: responsible, holds oneself accountable

Customer focused: is driven by quality

Ethical/Integrity: trustworthy, honest

Problem solving: analytical abilities

Communication: verbal, written, listening

Ability to handle stressful work situations

Technical

Competencies:

High School Diploma.

One (1) year of customer service experience.

Computer experience required.

Pay range $25.00 - $27.50/hour DOEAt Chatsworth Products, you will enjoy the unique benefits of becoming an Employee Owner. These include having an equal share and stake in the company’s success and revenue, whether through annual profit sharing, vested ownership shares, and a long list of standard benefits that remind our Employee Owners they’re valued, respected, and trusted to help guide the company’s future.

Equal Opportunity Employer/Veterans/Disabled