Customer Service Engineer II; SSO Division

At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.

As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker's goal of addressing the world’s most pressing engineering challenges.

At Parker, our team members belong, matter and make a difference.

The Services and Support Operations (SSO) is a global leader of integrated MRO services and support. We are renowned for our exceptional customer service and expertise at every stage of the aircraft lifecycle, providing innovative OEM-quality service solutions across a comprehensive portfolio. We are proud to serve airlines/ business jet operators, the military, airframe/ engine manufacturers, as well as independent service centers.

With our extensive network of service teams worldwide, MRO facilities, proprietary predictive modeling, and advanced systems, we offer 24/7 operational and technical support wherever it’s needed.

The Customer Support Engineer II provides experienced-level technical engineering support for in-service Parker products, customers, and internal stakeholders. This role serves as a technical liaison for OEM/Prime customers, airlines, operators, Maintenance Repair and Overhaul (MRO) organizations, Technical Publications, Sales and Service Organizations, and internal engineering, quality, operations, program, commercial, and warranty teams.

The position supports product reliability, system performance monitoring, customer satisfaction, aftermarket readiness, failure analysis, warranty adjudication, technical documentation, Entry into Service (EIS) activities, and continuous improvement initiatives. The Customer Support Engineer II works with limited to minimal supervision, applies disciplined analytical problem‑solving methods to assignments of moderate‑to‑difficult scope, interprets engineering drawings and specifications, and communicates technical information clearly to technical and non‑technical stakeholders.

• Works under limited to minimal supervision on routine and moderately complex assignments.
• Applies engineering judgment, established procedures, technical standards, and customer support practices to resolve product and service issues.
• Escalates highly complex, safety‑critical, regulatory, or business‑sensitive issues to senior engineering, quality, or management personnel.
• Interacts regularly with OEM/Prime customers, airlines, operators, MRO organizations, suppliers, field support personnel, and internal Parker functions.
• Collaborates with Engineering, Product Design, Reliability, Manufacturing, Quality, MRO, Program Management, Customer Support, Technical Publications, Contracts, Warranty, Commercial, and Sales and Service Organizations.
• May provide technical guidance to less experienced employees, technicians, or support personnel.
• Does not have direct supervisory responsibility.