Customer Experience Site Supervisor

Customer Experience Site Supervisor

Simi Valley, CA | Full-time | MF 8:00 AM5:00 PM

August Roofing & Solar is hiring a Customer Experience Site Supervisor in Simi Valley, CA. This full-time role combines customer service and construction site supervision
. You'll be the on-site point of contact for homeowners, HOAs, and property managers, ensuring projects run smoothly, safely, and on schedule. Competitive pay ($24 $ 28/hour), full benefits, company vehicle, fuel card, phone, and growth opportunities included.

At August Roofing & Solar, we're not just building roofs we're building trust, peace of mind, and lasting customer relationships. As a leading Southern California contractor, we specialize in roofing, solar, and maintenance services for homeowners, HOAs, and property managers. Our team is expanding, and we're looking for a Customer Experience Site Supervisor who can combine field oversight with excellent customer service.

• Serve as the primary customer contact, welcoming homeowners and providing clear, daily updates on progress and next steps.
• Maintain a safe, clean, and respectful jobsite, stepping in as needed for basic clean-up and hands-on support.
• Lead and oversee crews, managing workflow and keeping projects on schedule.
• Ensure top-quality workmanship, proactively identifying and resolving issues before they impact the customer.
• Coordinate logistics, including scheduling deliveries, managing equipment, and occasionally picking up and transporting materials from our yard or local suppliers.
• Document project milestones with photos and notes, and guide customers through the final walkthrough and completion.
• Support business growth, canvassing nearby homes to notify neighbors of upcoming work, provide company information, and generate new appointment opportunities (with incentive-based rewards).

• Background in construction, roofing, or site supervision (preferred, but not required).
• Strong customer service skills professional, clear, and respectful communication.
• Ability to read project plans and enforce safety/OSHA standards.
• Tech-friendly: CRM systems, photo documentation apps, Microsoft Office/Teams.
• Highly organized, dependable, and able to manage multiple priorities.
• Valid driver's license with a clean record.
• Able to lift up to 80lbs in support of delivering job materials to projects sites.

• Competitive Pay: $24 $ 28/hour (depending on experience)
• Full Benefits:
  Medical, dental, vision, PTO, and paid holidays
• Company Vehicle + Fuel Card, Phone, and Uniform provided
• Supportive team culture built on professionalism, craftsmanship, and growth
• Career development opportunities in a growing company that promotes from within

You're the type of person who values both craftsmanship and customer care. You can talk confidently with homeowners and property managers while also keeping crews organized and jobs moving forward. If you enjoy a role where every day is different, where your communication skills matter as much as your field presence, this is the perfect opportunity.

Apply today and become part of a team that takes pride in quality work, customer satisfaction, and professional growth!