Service Administrator

Summary Of Primary Functions

This position is responsible for assisting the Service Department with customer service needs, opening, and closing of work orders, proactive customer updates & communication, activities in pre-delivery of new equipment, repair, and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions. This job description does not include a complete listing of all the duties and functions of the position.

Management reserves the right to assign other duties or projects as necessary.

• Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Holds weekly open work order update calls with top 10‑15 accounts. This includes a professional and accurate interpretation of work order status to assist customers with timing and forecasting.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in processing warranty claims.
• Assists in establishing or adjusting work procedures to meet schedules and deadlines.
• Supervises all shop activities when Service Manager is away from Branch.
• All employees are expected to adhere to the safety policies of Dobbs Equipment and the clients for whom we work.
• Following the safety policies of Dobbs is a condition of employment and is everyone’s responsibility.

• Valid Drivers License
• Customer Service Experience
• Administrative Support experience

• High school diploma or equivalent with one‑year post high school education in heavy equipment or two years mechanical experience as a service technician.
• A 2‑year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred.
• Organization and communication skills must be highly developed.
• Computer skills need to be broad based.
• Strong problem solving skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic mathematics, statistics, and geometry.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand;

walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally…