Branch Operations Supervisor

Overview

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As a Branch Operations Supervisor you will ensure that the customer experience is aligned with Liberty Bank’s Leadership, Vision, Mission, and Core Values. You will inspire and lead others, creating an environment that keeps employees engaged, motivated, and excited. The role supports opportunities to identify meaningful referrals while maintaining integrity and ethical standards. You will lead by example and focus on delivering exceptional customer service.

The Branch Operations Supervisor helps the branch achieve its sales, service, and operational goals and ensures compliance with bank policies, procedures, and operational integrity. You will collaborate with your manager to grow and develop in Retail Banking to achieve your career goals.

• Engage with customers and employees to create a positive customer experience and team environment; exceed customer service standards and ensure branch operations comply with bank policies and procedures.
• Model and foster a collaborative and supportive culture within the branch and with interdepartmental contacts.
• Meet and exceed individual referral goals.
• Accurately and efficiently perform a range of customer service transactions.
• Proactively learn about new and existing products and services.
• Actively participate in sales meetings and contribute innovative ideas.
• Protect the bank’s interests and minimize loss by adhering to security measures and other policies.
• Use sound judgment in decision making; address customer questions and concerns with internal resources when needed.
• Identify fraudulent activity to prevent potential losses to the Bank.
• Maintain and balance a cash drawer; process and settle ATM and/or Vault.
• Ensure workstation is organized and maintained to Liberty Bank standards.
• Mentor and coach teller staff; provide oversight and identify risks on operational activities; ensure compliance with state and federal regulations.
• Perform other duties as requested and actively promote Liberty Bank within the community while maintaining confidentiality.

• Two-year college degree or equivalent work experience
• Availability to work weekends and/or extended hours as required to run the business
• Proven coaching and mentoring skills to lead a team to achieve results
• Ability to balance risk with delivering a superior customer experience
• Strong verbal and written communication skills
• Positive attitude
• Proficient computer skills including Microsoft Word, Excel, Outlook, and related applications
• Ability to ask questions and identify needs to enhance customer relationships
• Attention to detail and ability to follow written and oral instructions

• General Office Equipment
• Keyboard Dexterity
• Prolonged sitting

Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin or veteran status.

Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Finance and Sales
• Industries:
  Banking

Newington, CT | Salary: $70,000.00-$80,000.00

Other locations and salary ranges may apply (e.g., Middletown, CT; West Hartford, CT).