Operations Admin Assistant, Raffles Place

To ensure smooth support in administrative tasks, agent maintenance and fit and proper requirements.

Be up-to-date and well-versed with regulations pertaining to Agent onboarding, fit and proper requirements.

Support the team in day-to-day tasks (provision of data/reports).

• Provide timely support for updates to agents' personal and business information.
• Monitor and track the turnaround time of agent information change requests.
• Assist in the preparation and issuance of correspondence and notification letters.
• Manage and respond to enquiries received through shared team mailboxes.
• Maintain accurate records and ensure proper filing of documentation.

• Support the consolidation and maintenance of agent-related statistics and records.
• Assist with administrative activities for the Annual Fit and Proper Exercise.
• Perform electronic filing and record housekeeping for agent documentation.
• Support the digitization, organization, and maintenance of agent records and files.
• Ensure documentation is complete, accurate, and archived in accordance with internal requirements.

• Coordinate meeting schedules and logistics, including panel meetings where required.
• Assist in the generation of routine reports and preparation of data for analysis.
• Support updates and maintenance activities for agents across different business divisions.
• Assist in reviewing process documentation and tracking SOP updates.
• Support User Acceptance Testing (UAT) activities and post-implementation validation checks.
• Provide administrative support for ad hoc projects and assignments as assigned by the Manager.

• Diploma/Degree
• At least 2-5 Years of operations related role
• Good knowledge of Microsoft Office (Excel and word)
• Good communication and interpersonal skills
• Good team player
• Independent