Clinic Administrator​/Receptionist; Part Time

Clinic Administrator/Receptionist (Part Time)

Job Description & Requirements

– Clinic Receptionist

Position: Clinic Receptionist / Front Desk Executive
Employment Type: Full-Time / Part-Time
Industry: Physiotherapy / Healthcare

We are looking for a responsible, organised, and service-oriented receptionist to manage the day-to-day front desk operations of our physiotherapy clinic.

As the first point of contact for patients, you will play an important role in creating a professional and welcoming experience while ensuring that appointments, payments, enquiries, and administrative matters are handled accurately and efficiently.

The ideal candidate should be proactive, dependable, detail-oriented, and able to work independently without requiring constant supervision.

• Welcome and attend to patients professionally and courteously.

• Respond promptly to phone calls, Whats App messages, and patient enquiries.

• Assist patients with appointment bookings, rescheduling, cancellations, and general clinic enquiries.

• Provide clear and accurate information regarding clinic services, appointment procedures, fees, and administrative matters.

• Manage difficult or dissatisfied patients professionally and elevate issues when necessary.

• Maintain patient confidentiality and professionalism at all times.

• Manage physiotherapists' appointment schedules efficiently.

• Confirm upcoming appointments and follow up with patients when required.

• Handle cancellations and rescheduling promptly to minimise empty appointment slots.

• Maintain an organised waiting list and contact patients when earlier appointment slots become available.

• Ensure sufficient time is allocated according to appointment type and clinic procedures.

• Communicate schedule changes promptly to patients and clinicians.

• Collect and process patient payments accurately.

• Issue receipts and invoices where required.

• Handle packages, outstanding payments, deposits, and other transactions according to clinic policies.

• Perform daily reconciliation of payments and transactions.

• Assist with insurance, corporate, referral, or administrative documentation where applicable.

• Maintain accurate patient information and administrative records.

• Perform filing, scanning, data entry, and other general administrative duties.

• Ensure the reception and waiting areas remain clean, organised, and presentable.

• Monitor clinic supplies and inform the appropriate person when stocks need replenishment.

• Coordinate with physiotherapists and other team members to ensure smooth patient flow.

• Assist with opening and/or closing procedures according to clinic SOPs.

• Identify operational problems early and take reasonable steps to resolve them or elevate them appropriately.

• Follow all clinic SOPs, policies, and administrative procedures.

• Communicate clearly and professionally with physiotherapists, management, patients, and other staff.

• Provide proper handovers for unresolved matters.

• Support colleagues when required to ensure smooth clinic operations.

• Take ownership of assigned responsibilities rather than waiting to be repeatedly reminded.

• Inform management promptly of significant patient complaints, operational problems, scheduling issues, or other matters requiring attention.

• Minimum GCE N/O Levels, NITEC, Diploma, or equivalent.

• Previous experience in reception, customer service, administration, healthcare, or a clinic environment is preferred.

• Comfortable communicating with patients both in person and through phone/Whats App.

• Basic computer literacy and ability to learn clinic management and booking systems.

• Good spoken and written English.

• Abili…