Contract Executive, Omni Channel

Job Description for Omni Channel Executive

As an Omni Channel executive, you will be part of a dynamic team supporting the day-to-day operation for the channel. Your role will involve your commitment to prepare and execute the key tasks/responsibilities to ensure the business and operations functions are well implemented.

• Preparing the onboarding and offboarding of advisors for Omni Channel
• Perform collecting, processing, and updating of data for project and business management reporting
• Handling servicing enquiries from customers and advisors
• Handling voucher processing for digital and partnership campaigns
• Provide administrative support including checking of submissions/processing documents for payment
• Operations setup/coordination for any POC initiatives
• Performing UAT/Production validation for product deployment
• Undertake ad-hoc duties as assigned

• Proficient is MS Office (Excel / PowerPoint)
• Good analytical, verbal & written communication skills
• Good administrative and organizing skills with attention to detail
• Ability to work with high degree of data confidentiality and accuracy
• Ability to prioritize work, work under pressure and meet deadlines