Manager​/Senior Manager, National AI Impact Programme; Administration); IDD

The Industry Development Division 2 (IDD2) is part of the Training Partners Group in Skills and Workforce Development Agency (SWDA). The team supports a robust and high-quality Continuing Education and Training (CET) ecosystem through strategic partnerships, management of CET providers, and engagement of enterprises in skills development.

Reporting to the Team Lead, you will perform programme operations, governance and stakeholder management work and contribute to the implementation and continuous improvement of the Skills Future AI Subscription initiative, which forms part of the broader National AI Impact Programme (NAIIP).

• Oversee the onboarding and operational integration of AI solution providers into programme delivery processes
• Assess provider readiness against operational, reporting, compliance and service requirements
• Develop and maintain operational procedures, controls and implementation guidelines
• Coordinate across policy, finance, procurement, technology and service delivery stakeholders to ensure smooth programme implementation
• Manage claims verification processes and validate claims, invoices, utilisation records and supporting documents against programme requirements.
• Ensure claims are processed accurately, consistently and within established service standards
• Investigate discrepancies, exceptions and irregularities with AI solution providers and other stakeholders
• Oversee payment verification and reconciliation processes to ensure proper stewardship of public funds
• Strengthen Governance and Financial Stewardship
• Apply governance, audit and financial control requirements throughout programme operations
• Review claims and payment processes to ensure compliance with programme rules and funding conditions
• Identify control gaps and recommend process improvements to strengthen operational integrity
• Support audit reviews, management reporting and assurance exercises
• Detect Risks and Safeguard Programme Integrity
• Analyse claims, utilisation and operational data to identify anomalies, unusual patterns and emerging risks
• Develop risk indicators to detect potential abuse, over-claiming, duplicate claims or fraudulent behaviours
• Conduct investigations and evidence-based reviews of suspicious transactions and cases
• Escalate material risks and recommend mitigation measures to management
• Drive Operational Insights and Continuous Improvement
• Monitor programme performance, claims trends, provider behaviour and operational metrics
• Produce dashboards and management reports to support decision-making
• Identify opportunities to automate processes, improve controls and enhance user experience
• Translate operational data into actionable recommendations for programme enhancement

• Ability to communicate effectively with a diverse range of stakeholders including learners, CET providers, AI solution providers, enterprises, and government agencies
• Facilitate discussions, influence outcomes and navigate differing perspectives
• Manage stakeholder expectations professionally while maintaining strong partnerships
• Build productive working relationships with AI solution providers and programme partners
• Communicate operational requirements clearly and professionally
• Facilitate issue resolution and manage provider performance effectively
• Navigate complex stakeholder environments while maintaining programme integrity

• Plan, coordinate and deliver work across multiple stakeholders Balance competing priorities in a fast-paced environment
• Manage high-volume operational processes while maintaining accuracy and service quality
• Coordinate multiple work streams and stakeholders simultaneously Design and implement operational workflows and controls
• Drive process standardisation, automation and service improvement
• Ability to identify operational bottlenecks and recommend practical, evidence-based process improvements

• Review claims, invoices and supporting documentation with accuracy and attention to detail
• Apply funding rules, programme requirements and payment controls consistently
• Investigate discrepancies and resolve claims-related issues objectively and professionally
• Balance operational efficiency with strong compliance standards

• Identify suspicious cla