X2 Customer Care Officer; Utility Industry at Geylang Bahru

Responsibilities

• Manage customer’s enquiries from digital platforms (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
• Simultaneously handle multiple chats
• Provide appropriate solutions and alternatives timely to meet the KPIs.
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
• Payment arrangement (dunning block, instalment plan, payment deferment etc.)
• Other ad-hoc duties as assigned

• 1 year contract

• Geylang Bahru

• Monday – Friday 8am – 5pm
• 8.30am – 5.30pm
• 9am – 6pm
• 10am – 7pm

• 8am – 12pm
• 8.30am – 12.30pm
• 9am – 1pm

• up to $2,900 + bonus

• At least 1 years of relevant work experience in customer service and handling chat enquiries
• Strong customer service skills
• Excellent communication, written and interpersonal skills
• Ability to multitask, organize and prioritize work
• Ability to work independently while being a cohesive team member

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

(Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1

Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
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