Customer Service Executive; Telemarketing

To provide effective follow-up and customer service to existing customers by driving appointment bookings, maintaining customer engagement, and ensuring a positive customer experience. The role is also responsible for handling customer enquiries and complaints, providing timely service recovery, and supporting the salon’s customer retention efforts through proactive outbound calls.

• Follow up with existing customers via outbound calls.

• Contact customers to encourage return visits and book their next appointment.

• Schedule, reschedule and confirm appointments.

• Handle customer enquiries and provide assistance where required.

• Manage customer complaints and provide appropriate service recovery.

• Conduct post-service follow-ups to ensure customer satisfaction.

• Maintain accurate customer records and call logs.

• Work closely with outlet teams to coordinate appointments and resolve customer issues.

• Enjoy talking to people and are comfortable speaking over the phone.
• Are comfortable working one weekend per week.
• Are friendly, approachable and customer-focused.
• Don’t mind making outbound calls and following up with customers.
• Are patient and able to handle customer complaints calmly.
• Are good at following up and keeping track of appointments.
• Are comfortable working towards appointment booking targets.
• Can work independently and as part of a team.
• Have basic computer skills.
• Have experience in telemarketing or customer service –
  beauty/facial industry experience is a plus!