Logistics Customer Liaison & Support Specialist

Company Overview

• HANKYU HANSHIN EXPRESS (SINGAPORE) PTE. LTD. operates since 1990, specializing in air and ocean import/export logistics, warehousing, and distribution. Licensed ISO 9001: 2015 and IATA 32-3 0376, with offices at Airport HQ and Jalan Buroh.

Job Summary

This role serves as the primary liaison between customers and internal/external partners to ensure high-quality service and meet customer shipping needs efficiently.

Responsibilities

• Prioritize tasks continuously and adapt quickly to challenges and opportunities in a fast-paced environment
• Communicate professionally with customers by phone and email to accurately understand and document their shipping requirements
• Collaborate cross-functionally with teams in shipping, logistics, quality, accounting, and sales to facilitate smooth order flow and relay customer-specific needs
• Apply strong attention to detail by listening, analyzing, and interpreting data to support accurate order processing
• Demonstrate effective written and verbal communication to manage priorities and time efficiently
• Utilize Microsoft Office 365 Suite (SharePoint, Excel, Word, Teams) and multiple systems simultaneously to manage workflows; knowledge of CW systems is a plus

Preferred competencies and qualifications

• Experience in logistics customer service, scheduling, and shipping fundamentals is advantageous
• Experience interacting with customers face-to-face, by telephone, or electronically is beneficial
• Interest in the shipping and logistics industry is welcomed even without prior experience

Other Information

• Starting salary SGD 2,500 – SGD 3,000 monthly, depending on experience
• Working days and hours:
  Monday to Friday 08:30 – 17:45; alternate Saturdays 08:30 – 12:30