Customer Service Specialist; Freight Forwarding

Responsibilities:

• Provide excellent customer service and support in the supply chain industry.
• Handle customer inquiries, orders, and complaints in a timely and professional manner.
• Manage and maintain customer accounts, ensuring accurate and up-to-date information.
• Coordinate with internal teams to ensure smooth order processing and delivery.
• Proactively communicate with customers regarding order status, delays, and any issues.
• Collaborate with logistics and warehouse teams to address customer requirements.
• Resolve customer complaints and escalate issues when necessary.
• Assist in the implementation of customer service strategies and process improvements.
• Stay updated on industry trends and best practices in supply chain management.
• Provide feedback and suggestions for continuous improvement of customer service operations.

• Diploma or degree in Business, Supply Chain, or related field.
• Prior experience in customer service, preferably in the supply chain or logistics industry.
• Strong communication and interpersonal skills.
• Customer-focused mindset and ability to handle customer inquiries and complaints professionally.
• Proficiency in MS Office applications, especially Excel.
• Excellent organizational and time management skills.
• Attention to detail and ability to multitask.
• Ability to work in a fast-paced and dynamic environment.
• Strong problem-solving and analytical skills.
• Knowledge of supply chain management concepts and processes.

Interested candidates who wish to apply for the advertised position, please send in your resume to

EA License No.: 13C6305

Registration No.: R

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