More jobs:
Reservation and Call Center Executive; Capella Connects
Job in
Singapore, Singapore
Listed on 2026-10-15
Listing for:
CAPELLA HOTEL, SINGAPORE
Full Time
position Listed on 2026-10-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual -
Hospitality / Hotel / Catering
Customer Service Rep, Hotel/Hospitality Sales
Job Description & How to Apply Below
Position Overview
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.
The Role- Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
- Communicate pertinent guest information to designated departments/personnel
- Pass on requests in a timely and accurate manner to appropriate colleagues
- Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
- Enter all sales booking and group contracts on a timely basis
- Create and maintains reservation records by date of arrivals
- Prepare letters of confirmation
- Process cancellations and modifications and promptly
- Process and monitor advance deposits/prepayment on reservations
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