Customer Service Officer; Insurance | Inbound | Front Desk) DT

• Dealing with customer enquiries via inbound calls
• CBD Area / Standard Office Hours (Monday – Friday)
• Salary up to $ 3,500 + Completion bonus
• Min 1 year call centre customer service experience (Experience in Financial industry is a plus!)
• 1 Year Contract (Highly renewable / convertible)

• Handle customer enquiries via inbound phone calls and digital channels with professionalism and care
• Ensure accurate and timely updates in our CRM system
• Proactively cross-sell and promote our insurance products when opportunities arise
• Meet key performance indicators (KPIs) and maintain service quality standards
• Collaborate with internal teams to improve processes and customer experience
• Resolve issues efficiently while maintaining a positive customer journey
• Stay up to date with product knowledge and participate in continuous learning

• Min 1 year Customer service experience in a Contact Centre environment is a MUST!
• Strong communication and problem-solving skills
• Bilingual is preferred to deal with people from all walks of life
• Passionate about customer care and creating positive outcomes
• Proficient in Microsoft Office and comfortable with contact centre systems
• Insurance certification (General or Health) is an advantage

• Supportive team environment
• Career development opportunities
• Be part of a company that values service excellence and continuous improvement

I regret to inform you that only shortlisted candidates will be notified.